Lotus Desaru Beach Resort & Spa

We came here for a family trip for 3D2N..we enjoyed the stay very well. Only mishap was my daughter got food poisoning after consuming Fish n chip at teratai followed by Redvelvet muffin. She didn't eat anything else in between. After a few hours, she started vomiting and vomiting non-stop, which was very stressful for us as she never slept the whole night. The next day went to breakfast and after eating just one slice of bread she threw up again. We went and informed the cafe who sold the muffin to check the expiry dates. Staff suggested me to look for the in-house medic. Then we waited for the medic Mr.Praba who came and said they cannot treat in-house but can take to the nearest clinic at the town area. He managed to get a car to bring us to the APM clinic and consulted the doctor. (I thought it's covered by the resort) but it's OK for us to pay for the checkup. Last day was very tiring as my daughter didn't sleep well. Other than this incident we had a good time around. All staffs were friendly and helpful. Suggestions: 1) Please have a standby doctor or a standby clinic facility to help ur guests with urgent needs. 2)Need to have beach umbrella for the guests to relax by the shore. Or atleast should rent it out. 3) Should have some buggy calling facilities in each block entrance to avoid longer waiting time.

Back here after 5 years, the hotel still well maintained. Very much suitable for family holidays. We really enjoyed our stay here. Thank you Lotus Desaru, till we meet again.

overall it a great place to stay with your family!! will surely repeat to stay there !!

Very nice stay and visit. Kids enjoy the water park.. and the fun play area. Location iams very good.

2nd time staying in this resort, sound proof for the room is good and the room is quiet. If the resort could have some complimentary offer or discount vouchers for repeated customers, will further enhance the loyalty.

Nice environment ... The morning buffet staff had a bad attitude , while we were having breakfast, they turned off all the fans in an attempt to get us out.Fortunately, after I talked to one of the service staff, they finally gave us a fan.(Just a fan 😡)The room smells a bit musty...It will be better after turning on the air conditioner...

More to kids hotel. Hotel dont have seaview unit. Have splash water.

1)Staff all are very friendly! 2)The breakfast can be improve,roti canai very delicious. 3)Room got bathtub ! 4)Add in bed service very smooth and fast

Wonderful holiday here.. Good service and hotel staf very friendly