Dear MPT chair***, Namaste My family and stayed for a night in your MPT Gateway property at Sanchi/ Vidisha on 24th June. We arrived at the hotel a bit late in the evening, driving long distance from Khajuraho. Through M/S Indo Pacific Holidays, copied on this email, I had booked two rooms at your property. The lobby was decked perfectly and the front desk was very cooperative. Once the ushers opened the doors of the rooms, we were in for a shock. The rooms were damp. Walls had multiple seepage issues. Rooms was smelling horrible and with mosquitoes. The door frames were horribly painted, cushions and drapes were probably 10+ years old and window grille was rusty. Couldn’t make up our mind to spend the night in those rooms. Upon complaining, the resident ***ager said, “agree there are these issues. We will show you all the rooms that are available and you are welcome to take any that you like“. That was very generous of him but turned out to be of zero help. We checked about 7 rooms and each was worse than its predecessor. Frustrated, I decided to take just one room to spend the night and requested the staff to arrange an extra bed. Again, the staff was helpful. The experience was so negative that I asked my tour operator to cancel the MPT bookings at the next two destinations, namely, Ujjain and Omkareshwar, booked for 25th and 26th respectively, even though it meant losing lots of money. Ended up making new reservations at Sayaji Hotel Indore. Coming from the US, I picked MPT properties with a view to support the government run business. I was wrong. Your staff was helpless. So I do not blame them. The establishment and leadership have failed them too. Thank you for reading this far. If you need more details or photographs let me know. Regards, Prasanna