Hotel Montreal Metropolitain, BW Premier Collection

Good service

Location to sports event was great! Room was very good, even pull out couch bed was surprisingly very comfortable. The breakfast was not the best. Very limited options and not tasty.

It was my second time staying at this property, all is good until my morning shower, no hot water, the faucet head was loose and leaking. I had to tighten it up by hand. The water was not hot without a . When checking out I asked if there’s anything could be done to compensate me in regards, and I was told there’s nothing that they could do as I booked through you and not directly with them. I am extremely disappointed in all of this, as it was still a comparable price with other hotels in the area

I booked a suite with a kitchen and called the week before arriving to double check if I would need to specifically ask for any kitchen equipment, having a strange feeling the kitchen might be empty with no amenities to use. I was told when calling that I would simply need to ask when I checked in and they would provide "everything". When I checked in and asked, I had to name specific items that I wanted. I asked for some plates, cutlery, a kettle but forgot dish soap (who would think this isn’t in a kitchen?). When we got to the room, kettle was missing from the requested items and there no soap or even a dish towel because I had not asked them, I supposed. Walked down to the front desk and asked for a kettle. Only to be told there are none. Why didn't she tell me when I asked the first time? While I was there, I asked for dish soap and I was told I could get it in the morning because It needs to come from the maid, so I had to ask tomorrow. Weird ... Rinse, repeat the next day: asked for it @ desk, it never came. Then I saw a staff member in the hall cleaning. I decided to ask him; he said I probably have to ask Sandy but he will try and find her. Long story short? I finally interacted with a maid who got me some soap. She was visibly surprised there was none in the the room. She brought me a towel to wash the dishes with. At this point I was happy to get anything but it’s weird to have to wash your dishes with a face towel.

Great stay with great customer service! Room had everything we needed and was very clean. Love that there is no carpet.

Clean and nice property, great staff & services, but you have to be careful about area and parking doesn't feel safe.

Left right after check-in Room was very dirty. Bed wasn’t clean. There’s was no way ma family was sleeping in there