Mercure Hotel Tianshui Wanda Plaza

Self-driving on the Qinggan Great Ring Road, stayed in Tianshui for one night. I chose this hotel out of trust in the Huazhuhui. The hotel rooms and facilities are excellent. It is very convenient for children to watch TV and cast screens on their mobile phones. There is free parking in the underground garage, and it is next to it There are delicious lamb and skewers. The service is also very good, and I even gave a souvenir when I left. recommend.

A person who lives in hotels every day rarely gives bad reviews. This hotel is beyond tolerance. First of all, parking is not allowed at the entrance. The guidance system of the parking lot is very unclear and the entrance is far from the hotel. The first thing to check in is to ask you to check out and give a good review😅😅. At night, there are UFOs buzzing in the room , Get me 1⃣️ body bag. Well, these can be tolerated, the square downstairs of the hotel is an excellent venue for square dancing and there is no waste. At one or two o'clock in the night, the sound of arguing downstairs, the TV next door or indescribable sounds linger in my ears. I live in the The 20th floor! The worst thing is that it was not a dream that woke me up, but the deafening sound of the cannon machine downstairs! In a word, if you are not afraid of noise, welcome to stay!

Hygiene: The carpet in the room is dirty and smells like decoration. Facilities: The parking lot is underground in the nearby complex. There is no sign on the ground, which is very inconvenient. Service: The attitude of the front desk is blunt and has no sense of service, which is lower than the level of other places in Gansu. Environment: Adjacent to the construction site.

This stay experience is very bad 1. If you are traveling by car, it is not recommended to live here because the surrounding area is full of infrastructure and road construction. Basically, you can see the hotel but you can’t get there. The entrance to the U-turn ba*****t is unclear. If you are going out and returning to the hotel, the direction of storage is You will be caught in the middle of the car coming from both sides, which is very dangerous every time 2. The waiters, especially the front desk, should basically have no professional training, even if there is no training at all, it is extremely difficult to communicate. It is not a dialect problem, but an understanding ability and attitude. It is not a service at all. 3. Since the surrounding area of ​​the hotel is full of infrastructure, you can’t have a good rest, especially at night when there are drilling sounds 4. I will be on vacation and press Do Not Disturb, which means that you don’t need to clean it, which also means that some private items or valuables are not specially put away. However, the waiter still enters the room to clean when I leave, and I am ashamed to leave a note 5. Hygienic problems Occasionally, there are individual hairs on the ground, especially when the door is closed when taking a shower. The water did not overflow to the door, but it actually overflowed into the toilet next door. The water on the ground almost slipped and fell. Be careful when you get up in the middle of the night This kind of hotel is optional if you don’t care about noise, service, and hygiene details.

It's been a long time since I've stayed in such an annoying hotel. We opened two rooms, one big bed and one family room. After checking in at night, it was 11:30, and the shower in the family room was blocked. I called the front desk and they called a security guard to check what was going on. No, he came up and said that he couldn't do anything about this situation, and the logistics department was already off work. I went to the front desk to negotiate and wanted to change the room. The front desk told me that there was no family room. If there was no family room, shouldn't I be given two double rooms or two standard rooms? The prices are obviously about the same. The reply from the front desk staff was that she has no right to solve it for me like this. She needs to ask the leader for instructions. It is almost 12 o'clock at this time, and there is no way to take a shower or change the house. In the end, although I agreed to change the house, because it was too late, the old man needed to rest and let it go. The double bed room should have been smoked by a passenger, the room was ventilated with a window, and there was a bit of a smell. Who would have thought that I would be even angrier the next day. I went to the ba*****t to get things at eleven o'clock. The room card couldn't be swiped to the elevator. After I got a new card, I could only use the elevator to open the door. It was the cleaning lady who opened the door for me. Later, the takeaway downstairs was delivered to the wrong room. I went to the front desk to pick it up. The delivery guy clearly told me the correct room number. Since you didn’t confirm it, you didn’t even have a word of apology for the wrong delivery. Just excuse yourself. Give me a face, I don't know when the hotel service is trained like this? Still the room card was swiped and the elevator couldn't open the door. I called Wang Fengjuan's staff to come upstairs to explain to me. Another staff member I sent lied and said that Wang Fengjuan was off work and my husband went to the front desk to get a new room card. She was clearly at the front desk at that time. At this time, the room card has been changed for the third time. Later, a manager surnamed Yao came to solve the problem. Wang Fengjuan's staff picked up the mobile phone and wanted to take a video as if they were coming to rescue the soldiers. I can't understand that as a staff member in the service industry, you can put face on customers, throw your room card, roll your eyes, and keep trying to find reasons without a word of apology. From the blockage in the bathroom at night to the inability to open the door with five or six room cards, there is no reasonable way to deal with it. There is no apology, it seems that all the customers are making things difficult. In general, if there are no such things, the hotel is clean. The hotel can help to use robots to deliver food to the room. The parking space is relatively ample, because we are staying at night. The entrance of the parking lot is really hard to find, and everything else is good. When I was away from home, what I wanted was comfort and comfort. I couldn't figure it out and finally got angry. Except for the manager surnamed Yao, the other staff didn't even apologize.

Let’s just say that the hotel with a room rate of 400 RMB has to charge for parking. The floor is quite high, but there is no signal in the room. I called the front desk in the morning through China Unicom. The front desk said that there is no other way. If you want to play in Tianshui, change to a hotel. There is only one bath towel in the big bed room.

It's just a high price, rubbish hotel, the smell in the room is too strong, so-so

設施十分完善，位置很好找，進門大堂裝修很好，升級了房間，衞生很好，房間很大，有三面窗户，採光很好，各種細節很到位，還有迷你吧可以喝飲料，環境很優美，早餐很豐盛，前台以及其他服務人員態度都很好，推薦入住