This is my very first terrible review. Which is not a great feeling, however things need to be shared. The only positive about Hotel Klubben is it is in a great location. I stayed here two nights, that was more than enough. First things upon arrival, another person infront of me was complaining that there room had no towels or toilet roll. So not a great first impression. The receptionist was pleasant enough. However, I needed to pay before not a problem and used my husband card to pay so he can accu points. The machine said godkjent, which Means payment accepted. The receptionist said it did not go through. Strange I thought, so okay I used my card. The receptionist charged me for One night when We we were staying for two. Another odd moment. So then receptionist said We can pay the other night at check out. Something rumbled in my stomach. So i asked my husband to check his account, low and behold monies had be taken from his account. So We paid for two nights already. Check out should be interesting. The room. Another question I asked the receptionist was is there an iron? She said she was not sure, then said Yes on the 5th floor. When entering the room guess what an iron!! The room was clean enough, with a TV that did not work. No plug sockets by the bed. The positive. Great view The bathroom. I do not understand why people still design 1980’s bath with a shower in it. So there was the most ugly puttyseal around the bathroom that has begun to grow mold. The ceiling was not fixed properly and random holes in the tile walls. A bad hairdryer, and very thin towels. The shower doors was also not fitted at the bottom. So kinda swung a bit. Though a positive find for the ladies, a magnifying mirror. Check out time! So they had taken money from my husband account. So the receptionist was adamant we had to pay for One extra night. So we showed her that We had already paid for the two nights. She had taken money from both of us. She was confused like us and not happy like us. We left leaving our contact Details. So to conclude, If this is a three star Hotel services need to improve. Upon arrival not just the payment issue, she did not acknowledge We were staying for two nights. No information about the breakfast times. No info that the gym is closed due to Corona times. No drinking water in the rooms, or any tea /coffee. My husband asked for the TV to be fixed. The remote controll probably needed new batteries. Yet was not fixed. No cleaning was done in our room during our stay. This could be told to us before, so We Know not to expect this During breakfast provide trays, i saw some people balancing glasses and plates. Actually could be a hazard if glasses/ plates break. So do stay here If there are no other options. The location is awesome. Just do not expect a 3 star service. I was lucky enough to bring an extension lead which shocked my husband. As lack of sockets in the bedroom.
56 Reviews