Road24104757318
July 1, 2023
I booked a room in the Diplomat Palace in Rimini 1,5 month in advance on the *********** with a flexible rate. I was totally suprised, that the hotel blocked all the amount on my credit card on the 2nd day after the booking. I asked help from the ***********, however I wrote to the hotel directly, we cancelled the booking, because this is NOT A CORRECT thing, to block all the amount 1,5 month in advance. The hotel answered me: "In about 1 month the amount will be unblocked." Now, actually I do not have any booking in this hotel anymore, and the HOTEL DIPLOMAT PALACE BLOCKED MY MONEY in my credit card FOR A MONTH!!!! I have never had a so BAD EXPERIENCE LIKE THIS ONE!!!!! Be carefull with booking in this hotel.