Guest User
September 8, 2023
When checking in at around 6pm, I felt that the hotel's location and decoration were good. I wanted to book a big bed casually, but I was told that the waiter had gone off duty. No one cleaned the rooms that were left on the upper floors that day, so I could choose a lower floor room. After learning about it, I found that the suites were high-rise and had views, so I immediately booked a suite. As a result, I don't know if I was too easy to talk to when I checked in. When I checked out the next day, I asked us to wait for half an hour because there was a little yellow stain of coffee on the small square towel. The waiter soaked it in 84 disinfectant for dozens of minutes. If it can be washed clean, we don't have to pay for it. Otherwise, we have to compensate the hotel for 40 yuan. I felt speechless immediately. Which hotel's small square towel is not used to wipe the table and tea stains? Do guests have to wait for the waiter to see if the blood stains can be washed clean before leaving when they crush mosquitoes to death while sleeping, otherwise they have to compensate for the bedding. After staying in hotels for so many years, I have encountered such a weird practice. Do you think that guests don't care when they check in, so they want to earn tips for some reasons? It's unreasonable and incomprehensible. I personally feel that I am already a civilized customer, that is, I didn't damage the items in the room, and I didn't take away any extra things, but I feel insulted by being made difficult for this reason. Although the manager dealt with it later and refused to pay compensation, I personally think this is a matter of principle. Your hotel has serious management problems. Please ask the hotel management to pay attention to this. There are many hotels nowadays. Are you sure you can bully tourists who have come from afar like this?
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