Guest User
August 19, 2022
We stayed here during the Weekend in mid August for 3 nights during our first visit to Udaipur. We wanted to explore the city so chose a place just for bed and breakfast. We booked through ***********, the images of the rooms were misleading. We booked the room after seeing the images which looks spacious enough with table and chair in case we wanted to dine in the room, but only to find out that the room we got was super small and no space to even move around. They website should not mislead with images. When the reception team found we are unhappy with the room experience, we were upgraded to the Luxury room for 2 nights. Deepa at the reception was empathetic towards the situation and made sure we were comfortable and helped us with the upgrade. We shifted back to the original room as property was fully booked for long weekend on the 3rd night. 2nd day, when we retuned to the room, the team made a surprise for us with cake and decoration of the room for our Anniversary. The team went beyond their duty to ensure our day was made. That was a sweet gesture . Only drawback was the breakfast, which we found a bit unorganised, when we ordered ala carte, we were served a very stale poha, after we informed the staff at the restaurant they did replace but this could have been avoided if someone orders from the menu, fresh item should be prepared and not served from the buffet. Overall, our stay was memorable, considering all the recoveries being made and staff behaviour were extremely courteous.