samzhangdd
October 31, 2023
Michela, who oversaw day-to-day operations, is a gem - warm, attentive to making your stay enjoyable, knowledgeable about Verona. The location is superb. Rooms are immaculate, furnished tastefully, as is the elegant breakfast room. As some reviews noted, rooms may need maintenance work to provide a 5 star experience. Wifi was either unreliable or totally out on my floor for 2 days, after which I requested and was given another room. This new room had a shower door that didn't close entirely. Towels aren't plush but are adequate. Toiletries are fine. On balance, Michela's service compensated for the problems.