Le Manoir de La Poterie & Spa

EXCELLENT SUR TOUS LES PLANS; Situation, professionnalisme, disponibilité de toutes lés équiipes. Le restaurant propose des menus savoureux et s'adapte aux plus petits. Le spa testé permet une détente très appréciée. Entre Honfleur et Trouville, l'hôtel permet de bénéficier du calme que nous sommes venus rechercher en famille.

Wonderful stay in a beautiful house in the french countryside near the coast. Top restaurant, very friendly staff and all the luxury you can think of in your room. I would highly recommend this place, although it is a bit in the high end price category. But it's worth it!

This building, rooms, grounds and location of this hotel justify its 4* status but that is where the 4* status also stops. Whilst the staff are generally friendly, helpful and polite they are subject, like the guests, to a rigid management regime that is a long way from customer focused and is totally centred on the business targets of the hotel. The regime under which the hotel is run meant that we, as guests, did not feel fully welcome or free to do as we please. For instance, we were not told we had to book for dinner, and still do not know if this was the case but when we tried to enter the dining room at 19.30 on the evening of our granddaughter's 21st birthday, the reason for our being there, we were not allowed in but were TOLD to return to the bar for an aperitif. We did not want an aperitif but meekly obliged. Why were we given no option? We expected to be called to the dining room shortly after but, having waited nearly one and a half hours in the bar without any further contact from any member of the staff, I spoke to the gentleman in charge. When I complained that we had been waiting for this unacceptable length of time, he replied that he was waiting for us to finish our drinks!! Even if this were true, why would we have to finish our drinks and why should it take us an hour and a half? With regard to the food, I have to say, that the buffet breakfast, was distinctly overpriced at €25. Even in good hotels and B&B accommodation in England, a freshly cooked breakfast is considerably cheaper and much more tasteful than the pre-cooked variety. A buffet breakfast sitting in warming pans for some time is not freshly cooked. This was not of 4* quality, as exactly the same breakfast is available at 2* and 3* hotels in France The much-vaunted Spa was very disappointing. The water in the swimming pool was discoloured and the sides and floor of the pool had patently not been cleaned for some time. For public facilities and the health of guests, this should be a daily requirement. I feel particularly upset for our daughter-in-law and granddaughter rather than my wife and I. They had invested so much time, effort, and hope, in addition to the cost into this adventure which fell considerably short of their expectations for what was supposed to be a truly wonderful occasion. Ce bâtiment, les chambres, le terrain et l'emplacement de cet hôtel justifient son statut 4* mais c'est là que s'arrête également le statut 4*. Si le personnel est généralement sympathique, serviable et poli, il est soumis, comme les clients, à un régime de gestion rigide, loin d'être axé sur le client et totalement centré sur les objectifs commerciaux de l'hôtel. Le régime sous lequel l'hôtel est géré signifiait que nous, en tant qu'invités, ne nous sentions pas pleinement les bienvenus ni libres de faire ce que nous voulions. Par exemple, on ne nous a pas dit que nous devions réserver pour le dîner et nous ne savons toujours pas si c'était le cas, mais lorsque nous avons ess

-lit Big size 2 x 90 cm avec chaque 90 cm en pente.. - lit d'appoint inconfortable pour un 4 * - Manque significatif de personnel pour le petit déjeuner (1 seule personne pour tout faire c'est insuffisant)

We have had a lovely stay in this hotel. It is our 3rd visit. The Stafford verywelcomingand helpful. We ate I the restaurant most nights and the food was very nice if a little expensive. The hotel seems understaffed as the barman was mi dinette bar and waiting on all the tables as well. We had a big room with views of the garden and it was very comfortable. One criticism the poo.inthespaisvery difficult to get intoasthere is large drop from the last step to the pool bottom. A railing on the left hand side of the steps would increase safety for swimmers.