Anonymous User
February 2, 2022
The worst hotel ever, the unobjective reviews are thundering. After the group arrived, did they repeatedly confirm with the hotel that it was five-star? They still insisted on not changing their words, saying that it was rated as five-star very early and not downgraded. In fact, it is like the deserted tomb, with no welcome staff, only two front desk staff. There is no elevator up and down the stairs, and the guests carry their children up to the second floor. The balcony door lock and bathroom are broken, limescale is everywhere. The hardware is unimaginably poor and has not been updated for at least 30 years. The pillow and quilt smelled musty and rancid, so I didn't sleep all night. The sheets and quilts are yellow and have holes. The towels were full of broken lint. The dim lighting was supposed to prevent everyone from seeing the hygienic condition, but in fact it was a hole at the head of the bed, and there were spider webs on the lamp, which was extremely depressing and surprised us. As for the hot spring, there is only a small swimming pool next to the big swimming pool, with some hot water, it can't be seen that it is a hot spring, so give up if you want to soak in the hot spring. We booked for two nights, and when we arrived that night, we proposed to check out the next day, because it was completely inconsistent with the online description. The sanitation hardware and services were unbearable, and the other party refused to agree and insisted on not returning. Later, I sent photos and videos to Ctrip. Here I would like to thank Ctrip for helping us advance the payment and refund the room for the second night. Several customer service staff also said that it was unbelievable, and they will follow up to claim and reduce the maintenance of the hotel. Moreover, we urgently made timely coordination and processing for our subsequent affected itinerary. The Boao Hotel on the second night was very satisfactory to us. It was also advertised as a five-star hotel, but the gap was too great. Later, because of our firm attitude, the person in charge of the online review proposed to compensate us for the highest-end presidential suite, but we did not accept it, hoping to warn everyone. In response to the questions I asked when checking out, they admitted that the five-star rating is limited to a small number of presidential suites. In fact, the other 90% of the room types did not participate in the rating. I don’t believe that the room can reach the two-star standard when it comes to the supporting facilities in the lobby. , Samsung should be like the whole season, let’s carry out internal rectification by ourselves. It seems that most of the buildings are being sold and have no intention of rectification.
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