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5 star

Hotel Warszawa
4.5/571 Reviews

Hotel Warszawa

Centrum Warsaw|0.31km from Wypożyczalnia dla Dorosłych i Młodzieży nr 36
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Explore Guest Reviews of Hotels in Warsaw

Searching for hotels near Wypożyczalnia dla Dorosłych i Młodzieży nr 36? Compare room rates and reviews to find your ideal stay.
Motel One Warsaw-Chopin
4.5/5103 Reviews
Centrum
Very clean and tidy, the bar bar bartender is also good, and the experience of staying in a room for one person with a small partner is great.
Hostel Helvetia - Private Rooms in City Center and Old Town
4.1/515 Reviews
Centrum
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
Hotel Gromada Warszawa Centrum
4.3/5121 Reviews
Centrum
The hotel is in one of the most convenient places in downtown Warsaw. At the center but at a very quiet place. It is based on communist architecture but though it keeps this character in the lobby, as it has to do, for keeping the historical memory alive it is modern and with all comforts. The room was very clean and with excellent wi-fi. There is always a bottle of water, coffee, and tea. And warm water all day. I would like to mention in particular the kindness of the personnel, especially at the reception. They were great. Though all of them were very helpful I would like to mention in particular Mrs. Antonina. She makes the guests feel comfortable and solves any problem without making it seem serious. I would like also to congratulate the gentleman who was responsible to care for the suitcases. He does his work perfectly. Great price for value. Fully recommended!
Mamaison Residence Diana
4.4/551 Reviews
Centrum
Very nice apartment, comfortable bed, great location. Unfortunately, the coffee machine didn't work and we could only drink expensive water from the bar. However, everything is ok. What shocked me the most was the behavior of the receptionist, who treated an elderly man of Ukrainian origin terribly, who tried to explain to him that he had paid for the reservation under a different name. The receptionist shouted that he didn't understand what the older man was saying, although without knowing Ukrainian it was easy to guess. Terrible, nationalistic behavior of a young **** towards an older man!
Hotel Chmielna Warsaw
3.8/54 Reviews
Centrum
It was my another stay over there . This hotel is actually very cheap comparing another around and location is perfect . There is a lot of restaurants and bars around so can be a little bit noisy sometimes . This time I choose single room . I was surprised because the room wasn’t big but the bed was quite big ( like double) and very comfortable . Room and bathroom very clean and tidy . Breakfast let me down a little bit . I think is overpriced now . Due the cov-19 there is not buffet anymore so they have limited items. I am pointing this only but my score is based on staying there . Quick check in . Friendly staff.
Hotel Teatro Boutique Old Town
4.4/527 Reviews
Centrum
We take 7-8 holidays per annum and found this boutique hotel to be a real gem with more than a hint of luxury. Situated within walking distance of all main attractions and on a lively active street. We stayed on a bed & breakfast basis and found the food to be the best we have ever encountered at any hotel around the world. The scramble eggs with bacon and the porridge were to die for and kept us topped up for most of the day. Just didn’t like the temperamental coffee machine. The bedroom was very nicely furnished and the ensuite was very nice also woth beautiful quality fittings. The staff were always smiling and helpful. The test for a stay at any hotel is would you return and in the case of the Teatro we must definitely will return. Thank you for making the wonderful trip to Warsaw very special. Warsaw was also a wonderful city visit.

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