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Breakfast

Dorint Resort Winterberg
4/544 Reviews

Dorint Resort Winterberg

Neuastenberg|0.26km from Postwiese Skigebiet Neuastenberg
This was my email on the 24th Dec in the morning when I checked out earlier.. Today 26th, Dec and I haven’t received any response or phone call. Actually I received a email asking me to check out online. That means they even didn’t check me out properly when I was in the reception. I sent an email to the CEO. Hopefully someone takes care of the matter and at least apologize for such a bad experience. Dear Mr Vogel. I hope you find yourself well or much better than us. I would like to inform you that after waiting for your call back I spoke to your reception staff and explained to them my concerns and complains in the hotel. I was told you were going to call me. They totally agree with me because it’s true you are selling a product that is not offered. -The tennis court is destroyed. -The football Halle is taking by outside people and full so the guest can’t use it. -Kartfun is the same story. -You are offering a kids club -Offering kids program and there is nothing. Since this morning I asked about it and your staff could not dissagree with me. Also, our room was booked for 3 persons it was only made for 2. After requesting several times finally someone came to put a 70cm bed. My daughter could not even fit there! After getting the bed then the towels were missing. Again we had to run around and find the house keeping lady (who can’t speak English or German) The swimming pool has the door handle broken, the hair dryer broken, the jacuzzi also broken. Also you don’t even have a doorman, the luggage must be carried by us. I requested to pls keep my luggage in the reception until we get the room as it was not ready. The response I received is that I should leave it under the stairs unattended. When I said I can’t leave it there, I have thousands of euros value in my things there. I was just told they don’t offer luggage storage. Your staff has 0% idea about hospitality. The parking, after paying for 3 days I had to go out and when I came back all the parking spaces were taken because some guest parked into two parking slots. The only solution I had was to park in the charging station. After such stressful day I decided to sit with my daughter in the restaurant and order something to eat. I requested a cocktail with alcohol. There was not alcohol or so little that didn’t make a difference in taste. That moment when I said it your staff just responded to me that this is the way it is and that maybe didn’t have enough alcohol for me. (For a second she made me feel like I’m alcoholic or what?) she took my drink back and no one came back to ask me what else I would like to drink. I received the food, without drink. That moment I said, it would be nice if someone could ask what else I would like to drink. Then she came back and took care of it. In the same time the table infront of me had also issues with the drinks because she requested a Prosecco and the brought her a white wine. She had to end up drinking red one because communication

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Hotel Haus Andrea
4.1/55 Reviews
Ortsmitte
Perfect to make a holiday, whether to be second or as a family. There is nothing missing. Great rooms, mega breakfast, nice staff, super location, great sauna and beautiful small pool. Short distance to the path and to the place.
Avital Resort
3.9/512 Reviews
Ortsmitte
Wir waren nur 1 Nacht und demzufolge können wir nicht alles beurteilen. Die Zimmer sind klein, sauber und Zweckmäßig eingerichtet, allerdings hätte ich mir ein etwas härteres Bett/Matratze gewünscht. Das Frühstück ist ebenfalls sehr gut und es ist alles vorhanden was man benötigt. Ein großer Minuspunkt ist der extrem enge Bereich, wo die Eier/Omletts zubereitet. werden. Während die Eier zubereitet werden entsteht eine große Warteschlange und dadurch ist fast das komplette Buffet blockiert und man muss sich ständig durch drängeln, oder wartende Leute fragen, ob sie einem mal eben irgend etwas rüber reichen können. Das Personal ist sehr nett und man wird zwischendurch gefragt ob alles OK ist. Die Lage des Hotels ist ruhig und leicht außerhalb, aber trotzdem ist ”das Stadtzentrum” in wenigen Gehminuten zu Fuß erreichbar
Aktiv Hotel Winterberg
3.9/59 Reviews
Ortsmitte
We are completely enthusiastic by this hotel and the sympathetic, nice owners. All has been lovely restored. Rooms clean and very comfortable. Wellness area of the ham. Breakfast grandios. Even a bicycle cellar and heating room is there. As a starting point for us biker great location. The price-performance ratio is unslaughterable. Even bathroom and towels for the sauna including. We will come back in any case. Thank you dear family Klapheck.

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