Ethan wang
February 23, 2024
First of all, the location of the hotel is OK. The lobby is on the 5th floor, and the downstairs is a bit messy. The service is very average. It can be seen that the staff wants to provide good service. Maybe the boss is too stingy. The sound insulation of the room is too poor. It woke me up in the middle of the night for two consecutive nights. The TV in the next room was so noisy that I couldn’t sleep on the first night. I can’t blame the neighbors for having such poor sound insulation in the hotel. On the second night, the neighbors shouted loudly. The front desk knew that the next room was very noisy, but did not change my room during the day on the second day. Instead, they sent me a WeChat message around 10:00 pm on the second day to ask if I needed to change rooms, but I had already gone to bed at this time. There is also the so-called corridor window, which is a fake window. When the window is opened, there is an artificial fake view outside, so it is a room without windows that cannot have any air circulation. The so-called self-service afternoon tea was never reminded at the time of check-in, or even during the entire check-in process. After I gave feedback to Ctrip, the front desk replied that it was ridiculous that it was a small snack placed next to the hotel front desk. Can this be called afternoon tea? The key is that no one reminded me, and I guess the front desk staff didn’t dare to remind me. When I checked out, the so-called free Starbucks cup was said to be a toiletries set by the front desk staff. I refused. After I reported it to Ctrip, the front desk staff told Ctrip that it was a choice between a toiletries set and Starbucks. Here I would like to ask if the hotel staff are so shameless? You said what you said? How can you say one thing in front of me and another behind my back? Overall, after two days of stay, the experience was very bad. I do not recommend staying here. Please choose carefully. I looked at the reviews and most of them were fake reviews. Then I realized that the so-called self-service afternoon tea was so ridiculous. And my order was just two breakfasts. What do you care how many people I have? 
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