I came to the hotel to put my luggage at 4 o'clock. At that time, I found that it was a construction site with no sea view at all, and WIFI was unavailable. I went out to eat after reporting to the front desk. After 3h, I accidentally discovered that there was no progress in this matter, so I called to ask about the process.
He panicked a little, and hurriedly found a reason: There is no telecommunications engineer now, and he can't fix it temporarily, so he can only wait until tomorrow to deal with it. Now the room is full and I can't change rooms anymore. The WIFI next door does not belong to his house, I don’t know the password, and I still spit it out. Yesterday was good, but it won’t work as soon as we arrive this afternoon. Why don’t you use data...
Listening to him chattering for endless reasons, I lose my patience and I am too lazy to fight
An hour later, the boss asked the employees of the company next door to help us solve the problem. In fact, he simply restarted the router and solved the battle in 3 minutes.
Whatever happens next time, don't panic and don't worry. For three hours, if you don't come to the scene to understand the situation, you don't use your brain or hands, you don't ask for help outside the court in your precious time, and you don't take the initiative to follow up on the matter.
After the call was connected and the customer's problem was understood, he immediately proceeded to deal with it. Can you solve it independently? Can't solve it OK, can you make adjustments? Can you make a discount on the price? Without this right, can the corresponding equivalent compensation be made? Give gifts to appease customers, such as coupons, premium VIPs, etc. No compensation? OK, can you find other items to replace? For example, singing, playing games, sports, etc... Even if you are not recruited, I won't embarrass you anymore. Once I came up, I said I'm sorry and I couldn't do nothing. I looked really angry when I stepped on a horse.
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