This hotel has truly set a new low for 'influencer' hotels. As a Ctrip Black Diamond member who travels frequently and stays in hotels year-round, I feel compelled to give an honest review to my fellow travelers.
This was, without a doubt, the most disappointing hotel of my Phuket trip, and frankly, the worst experience I've had in all my years of traveling worldwide. First off, this is a typical 'influencer' focused property. To be precise, it's not a hotel at all, but rather pure hotel-style apartments, with no discernible standards.
Firstly, amenities are virtually non-existent, apart from a small, communal 'influencer' swimming pool, clearly designed purely for photo ops. Almost no one actually uses it for swimming; it's practically deserted except for a few individuals posing for photos at nearby tables. There's absolutely no holiday atmosphere. The staff all have cold expressions, look very young, and many seem like temporary hires who were put to work without proper training. They often don't know the answers to questions and just stare blankly. The same goes for phone calls – you get passed around, and then calls often go unanswered.
Furthermore, the hotel has virtually no other facilities.
Getting in and out of the hotel is incredibly inconvenient. It's built on a steep hillside, with very narrow and winding roads. Even within the hotel itself, there are many narrow, steep inclines, making it almost impossible to get around without the hotel's shuttle. However, there aren't many shuttles available, and you have to call far in advance. Otherwise, you'll be waiting in the scorching heat, calling repeatedly, only to be told it's 'on its way' without an estimated time or the ability to book. If you try to book, they say the shuttle can't wait, and you have to call once you've arrived at your destination.
The hotel's location is also very far from the beach. It's accessed via a desolate, single-lane road, and many taxis are even unwilling to go there. Consequently, staying here means you're pretty much confined to your room.
As for the room's interior, beyond the standard hotel apartment amenities like a kitchen and utensils, there's basically nothing else. There weren't even disposable slippers or a tote bag. Toiletries were generic brands in large, shared dispensers. Forget about souvenirs. The mini-bar selection was on par with a 500-yuan hotel – a couple of Cokes, Sprites, and two beers. While there were some small bottles of Jack Daniel's and vodka, please note that all of these require payment!
What truly deserves criticism are the interior facilities of the room. You'll understand once you see it firsthand – it's absolutely nothing like the luxurious images advertised. The furniture is very old and worn, the sofa and bathtub are dirty and antiquated, and many curtains and lights are broken. Even a decent five-star hotel over ten years old wouldn't be maintained this poorly anywhere, it's astonishing. The room's decor is incredibly plain; 'minimalist' is being generous. The entire room, upon entering, consists of just a large table and a sofa, so empty that voices echo. It has a stark, 'raw concrete' style, and the TV is also very small. Even hanging a few pictures on the wall would make it less desolate. I have no idea what the designer was thinking.
The so-called 'influencer' private pool and sea view in each room are misleading. Only the living room faces the sea; the entire room is a narrow strip. Initially, three of us booked a two-bedroom unit, but the two small bedrooms behind the living room had windows facing walls, which felt incredibly cramped. So, we paid an extra 1,000+ yuan to upgrade to a three-bedroom duplex. At least in the upper-level bedroom, one side faced the sea and the other inland, offering a window view and making it less stifling. However, apart from the master bedroom, the other two bedrooms still had beds with both ends right up against a wall. The most useless part was that besides the master bedroom, the other two rooms had two single beds, each only 80cm wide – bizarre!
Finally, let's talk about cleanliness. It's on par with an apartment standard. By the outdoor pool, there was a yellow stain, perhaps fruit juice or something, attracting many ants. I knew calling service would be a hassle, so I cleaned it myself because I was truly disgusted, and I didn't even bother taking photos.
Oh, and the breakfast. It's purely à la carte, with nothing fancy. Typical brunch fare – eggs, bread, etc. The most 'premium' item was probably the smoked salmon on the Eggs Benedict. We even ordered a bowl of plain noodles, which we had to send back after one bite.
In summary, unless you're a content creator solely aiming for 'influencer' photos, there's absolutely no need to be so self-destructive as to spend thousands here to waste your time and suffer. If you're looking for a relaxing vacation or traveling with family and children, absolutely avoid this place! Anyway, the hotel only has about thirty rooms, so they probably operate on the principle of 'scamming' as many as they can.
Original TextTranslation provided by AI
