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"The room pictures showed a sea view, but when I arrived, I was told it was only a partial sea view and was given a room really far from the ocean, surrounded by mountains. Every time I needed to go up or down the mountain, I had to take a taxi, which was expensive here. They have a shuttle service to go down the mountain, but you have to taxi back up yourself. The mountain is super high, and the room had bugs and ants that bit me in many places, causing an allergic reaction. Every time I rode up the mountain, I was on edge. The breakfast wasn't good either, and all the hotel service was in English. Most of the guests were white, and there was no Chinese service. I booked for two nights, and they charged me 800 yuan in taxes. The transfer service was good and polite, but the front desk service was very mediocre and seemed to cater heavily to Westerners! I didn't feel very comfortable personally (I'm sensitive to these things)."

"Even though it's not a new hotel, my stay was excellent. The room was well-maintained and didn't feel old at all; all the switches worked just like at home. The private beach view was fantastic, and the service was warm and efficient. The hotel's dining options were quite varied, and most dishes could be delivered to the room. Breakfast was a bit average for the price, and there weren't many options for those with a 'Chinese palate,' but the restaurant view was still amazing. The hotel isn't very close to the commercial district, usually requiring a 30-minute-plus taxi ride, making it perfect for guests who prefer to stay on-site. Overall, it was a satisfying trip."

"My experience at Keemala was beautiful and different in terms of concept and design 🌿. What I liked most was how smartly the property blends the villas with nature. You feel like the villa is part of the forest, not just a normal hotel room. The atmosphere is peaceful, the privacy is great, and the views around the property give a relaxing feeling away from city noise ☁️. The bathroom was truly impressive, with beautiful design, space, and details ✨. It was one of the best parts of the villa for me. Breakfast was also good, and the shakshuka was amazing and very delicious 🍳. The staff were kind and respectful ⭐️, and it was clear that they tried to help as much as possible. However, I also felt that some of them seemed a bit tired or stressed. That being said, I did not feel the place was as luxurious as I expected for the high price 💸. The experience is unique, but it is more about the nature concept, privacy, and design rather than classic luxury or the level of service I expected from a resort at this price. Also, you should not mind seeing geckos almost everywhere 🦎. This may be normal because the property is surrounded by nature, but it may not be comfortable for everyone. The most disappointing part of my stay was an incident near the private pool. There was a glass cup, and I thought it was safe to use around the pool or maybe non-breakable, but the wind knocked it down and it broke. After that, the hotel charged the full 3,000 THB deposit for cleaning, even though the staff cleaned the area in less than 20 minutes and told me it was safe afterward. Later, during checkout, I was told again that the area was not safe and that the deposit would be kept for further cleaning, which felt very frustrating. I really think the resort should provide non-breakable cups around both private and public pools, because glass near a pool can easily become a problem for any guest, especially with wind or outdoor areas. I also hope the deposit policy becomes clearer and more reasonable, because losing the full deposit for an accidental situation left a negative feeling at the end of the stay. Overall, I recommend it if you are looking for a unique nature stay, high privacy, creative design, and a beautiful bathroom. I would not recommend it if you expect strong luxury for the price, dislike geckos, or do not like strict policies for small accidents."

"I really loved the surrounding atmosphere of the resort. It was quiet and felt very natural, especially the mountain views. It was so peaceful, like having some quality time to myself. The accommodation was also very clean. What stood out the most was how friendly the staff were; it felt like being with family. I'm definitely not disappointed with choosing Ozone Villa. I was truly impressed!"

"I’m out of words with this one! Was supposed to be the Grand romantic stay of our honeymoon here but from the check-in, everything changed. I contacted the hotel 2 days earlier to book in my boat transfer for 2pm. On the day, We arrived early to a crowded lounge with no places to sit down and had our bags tagged with 14:00 on them, comes the boat and somehow people get on and no one says anything until I ask one of the staff and she simply goes “ Oh because safety, you have to wait for the next one in 10 minutes”. That was a lie and it would’ve meant a lot not being lied to in order to relax cuz it did anything but that. We ended up on a boat finally at 3pm. We checked in to a beautiful room and the host “Don” was very helpful getting to the room and explaining surrounding. He was also nice to give us a late check out the next day. At night, we attempted the 3 restaurants they had were “It’s everything” restaurant told us “Here is buffet only l, if you want a la cart go to the Italian restaurant”. So we went down to “Eat” restaurant and studied the menu for about 20 mins, my wife went up to the cooking station and asked if she can order and they told her we’ll come to the table. We sat there for another 6 mins and then decided to leave as we couldn’t really understand what’s happening. A lady came following us saying “I’m ready to take your order now” which we appreciated but was a bit late for that. Same thing happened in the Italian restaurant as I memorized the menu but no service to even tell you if I should keep waiting seated or just go up and order. Finally we went back to the room and ordered room dining and thank god that worked. The next day breakfast came to even add the shock “If you can believe there’s more”. A small restaurant with few stations to a massive crowd that was even hard to move around. At one point I was just standing and waiting the coffee machine for someone to come and fill water and milk and I hoped if I knew where they were, I would’ve done it myself and saved us all the wait. In honesty I was hungry but I took what I can get between the crowd and had a small plate as seen in photos just to get done with this wild experience. I’m not really sure what went wrong, I’m left to think maybe it was because I booked through a third-party agent l, or maybe they’re busy or understaffed or even more wildly, maybe it’s my looks and color! I don’t know it could be anything to be fair, the one thing it can’t be is calling anything but the room a 5-Star hotel / Experience and maybe that’s what it is actually. Just a beautiful cosy room is all they can provide for a 1 night @ $625 AUD mark. So if that’s your thing, fair you might enjoy it but I’ll also tell you that our other 3 previous stays in Phuket were all half the price of this and lightning years exceeding the service and quality of this."

"If youre looking for a sleek, ultra modern 5 star resort, this may not be for you. But if you want authentic Thai hospitality, traditional Thai-inspired architecture, lush tropical surroundings, and a peaceful beachfront escape, this resort is absolutely worth it. I stayed here as a solo traveler and had one of the most relaxing stays Ive experienced. Its also perfect for couples, honeymooners, and families. I was pleasantly surprised with a complimentary upgrade to a sea-view hillside cottage even though I booked one of the more affordable room categories. The private beach was the main reason I chose this resort and it was exactly what I was looking for, quiet, uncrowded, and perfect for relaxing. I also loved the petting zoo, the beautiful pool, and the delicious food. Every staff member we encountered was warm, welcoming and genuinely helpful. Special thanks to Ms. Chuty and Ms. Kat at the front desk for making our stay even more memorable. They assisted us during checkout, kindly reminded us about a few belongings we had accidentally left in the room without ever making us feel rushed, and even allowed us to extend our stay until 12:30 PM, which we truly appreciated. Since our flight was later in the afternoon, they also arranged lounge access so we could comfortably wait in an airconditioned area until it was time to leave. Their kindness and thoughtfulness really reflected the genuine hospitality of the resort. I also appreciated the complimentary refreshments in the lobby, the beach bag provided for guests, the convenient buggy service, and the fact that ordering GrabFood was easy. My only suggestion would be to upgrade the TVs to Smart TVs. Other than that, everything exceeded my expectations. This resort may not be the newest, but it’s clean, wellmaintained, peaceful, and full of character. If you appreciate nature, privacy, and heartfelt service over ultra modern luxury, you’ll absolutely love staying here. Thank you Thavorn Beach Village Resort & Spa for making my birth truly a special and memorable. ♥️"