COMO Point Yamu, Phuket

This hotel is absolutely stunning! The views, design, amenities, and service are all top-notch and definitely worth the price. I booked the Phang Nga Pool Suite, and while they gave me an inner-facing room, I would have preferred one closer to the outside, but unfortunately, they were all fully booked. During peak season, it can be around 3000 RMB, but I checked the prices when I left, and for the off-season, a room with a private pool was just over 2000 RMB. They offer a good variety of dining options, including Italian and Asian restaurants, depending on your preference. The prices aren't cheap, as they include tax and service charges, but you can also order takeout. Breakfast is extensive, and I'd recommend booking a package that includes complimentary breakfast.

My recent stay was extremely disappointing, and I feel compelled to share my experience publicly. On the third morning of our stay, around 8 AM, my family and I were having breakfast in the restaurant. A young male server was offering ginger shots to guests, going table by table. He first offered them to a Caucasian man and a Thai woman sitting next to us. After a noticeable pause in front of our table, he then completely bypassed us, without any inquiry or gesture, and offered the shots to two men sitting behind us. He never returned to our table and proceeded to approach another Caucasian couple. The entire incident was crystal clear; there was no obstruction of view or communication misunderstanding. We were seated right by the aisle in a prominent spot, making it impossible to be 'overlooked.' This selective service behavior makes it hard not to interpret it as discriminatory treatment. We paid for a high-priced villa, and as such, we are entitled to equal and basic respect. The most fundamental principle of the service industry is to treat all guests equally, not to discriminate based on appearance or ethnicity. If this was an individual employee's action, it points to a serious lack of training; if it's the prevailing atmosphere, then the problem is even more severe. As a Ctrip Black Diamond member, I have a clear understanding of the service standards expected from high-end hotels. A high price doesn't necessarily mean high standards, but it should at least guarantee basic respect. Unfortunately, this hotel failed even at that. I hope management addresses this issue and provides a public response. A high-end positioning is not sustained by room rates alone but by attention to detail and attitude. Any form of subtle discrimination should not be ignored.

The room was great, the pool was spotless, the sea was incredibly blue, and the service was top-notch. The hotel's massage was really comfortable. I stayed for 2 nights and honestly, it was fantastic. I'd definitely stay here again next time I'm around.

The hotel rooms offer good value for money compared to similar room types. The minimalist and modern design feels quite refreshing. The only downside is the beach, which was really bad – I stepped into a bunch of dark mud. Also, it's quite far from everything else.