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"From the moment of arrival, the hospitality was truly outstanding. The team ensured a smooth and efficient check-in, reflecting a high level of professionalism and attention to detail. Throughout my stay, the staff remained courteous, responsive, and genuinely committed to guest satisfaction. The rooms were impeccably clean, well-maintained, and designed with a modern and elegant touch, offering both comfort and functionality. The dining experience was excellent. The food was not only delicious but also offered a wide variety of choices, catering to different tastes and preferences. Every meal reflected quality and care in preparation.Its prime location in Aerocity, close to the airport, adds significant value, especially for travelers seeking convenience and accessibility. Overall, Novotel New Delhi Aerocity delivers a refined hospitality experience with exceptional service standards. I truly appreciate the efforts of the entire team and look forward to returning in the future."

"”Very Nice hotel, well lit, with room service restaurant, menu is good, food is Good. ”Very good experience!!!!… ”Good location with cool interior and co operative staff”"

"*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment."

"I resided with my family, consisting of two daughters, in a centrally located hotel near a large shopping complex known as Vegas Mall. Visitors have the option to rent an electric scooter for Rs.50 and travel to the mall."

"The hotel was really nice - staff was very professional and welcoming. The facilities were excellent - my kids really enjoyed swimming in the pool. My family and I were a bit surprised by the extensive security to get into the hotel (i.e. full on metal detectors), better safe than not I suppose (lol). I'd rate the food about 8/10 - so not too bad. We were there for a short layover and it was easy to arrange a ride to the airport for 1100INR. I would recommend staying there again."

"The property is a solid choice spacious rooms and great amenities, including reliable Wi-Fi and hot water. The staff were friendly and attentive, making our experience pleasant. While the location is convenient for airport access, the walkability around the area could be improved. Overall,it offers good value for money and cleanliness, making it a comfortable place to stay before or after a flight."

"Excellent value for money. The hotel is about a 10-minute taxi ride from the airport, located in the Aerocity area, which is bustling with hotels, restaurants, and shops. The area is clearly expanding. The rooms are spacious and well-designed, and also very well soundproofed. Breakfast is good, fresh, and plentiful. The staff are friendly."

"The hotel is literally right next to Janakpuri west metro station. Staff were very forthcoming. Rooms are clean and have a safe, mini fridge and iron. There is a small shopping complex next to the hotel."

"I had a very pleasant stay at Ibis New Delhi Aerocity. The hotel was clean, comfortable, and very well organized. The location is excellent, especially for travelers who need to stay close to the airport. The room was comfortable, quiet, and well maintained, which made my stay very relaxing. The staff were professional and helpful, and the overall service was smooth and efficient. Everything felt modern and well managed. I would definitely recommend this hotel to anyone visiting New Delhi, especially if you are looking for a reliable and comfortable stay near the airport."