I stayed at this hotel for one night last week to celebrate my birthday. Before booking, I did some research online and saw many reviews saying that the hotel would prepare a birthday cake and a handwritten card, which made the experience very special. Because of this, I chose to stay here and even noted in my reservation that it was for a birthday celebration.
Unfortunately, my experience was disappointing. First, my room was only ready more than an hour after the promised check-in time. When I finally entered the room, there was no cake, no handwritten card, and no sign of any birthday arrangement. Considering the reviews I had read, this gave me a very poor first impression. Later, after I asked about it, the hotel arranged balloons and champagne. While I appreciated the gesture, it was disappointing that I had to request it myself — this should not be the case at a five-star hotel. It also felt inconsistent, as it seems some guests receive the full experience while others do not, which feels like unfair treatment.
On the positive side, the location is excellent and the staff were polite and professional, and since the room was delayed, they did arrange a late check-out for me.
Overall, while the location and staff attitude were good, the lack of consistency and disappointing handling of a special occasion made the stay fall below my expectations. I would not consider staying here again in the future.
- Anonymous User
Perfect location - the 3rd floor is directly connected to the BTS station and several large shopping malls. The hotel staff are friendly, helpful, and warmly welcome their guests. I will definitely come back again!
- Guest User