I went to Aman Kyoto with high expectations, but was greatly disappointed.
The hotel is in a narrow mountain stream, with some trees in front of the guest rooms. There is a stream that is about to dry up behind.
The room area is very small. The rooms on the first floor can be opened to the outside, but there are trees and rocks outside. The rooms on the second floor can only look at the trees at the door.
The room design is old, the wood bathtub is black, and one day it broke and could not be filled with water.
What is more incomprehensible is that the hotel's sheets are very old and have a hole. The bedding has not been changed for three days, and I have lived with the holed sheets for three days.
Some people are polite and warm in service attitude, but some are stiff in attitude.
The most terrible thing is the hotel's dry cleaning service. The hotel does not have its own laundry room, and it outsources the laundry. The clothes cannot be washed clean at all. I said that it was not washed clean. A man in the hotel said: The laundry room has been cooperating for many years and it has always been like this. If it is washed clean, it will damage the clothes. I wiped the stain with the hotel's water and a small toothbrush dipped in soap in front of the male waiter, and the stain disappeared immediately. But the waiter said that the dry cleaner cannot use water and a small toothbrush, so it cannot be washed clean. After returning to China, I sent the clothes to the dry cleaner again, and all the stains were cleaned.
Pros: The hotel breakfast tasted good, but the cooking methods were almost the same every day, and only the fish species were adjusted.
Experienced Aman: Beijing, Shanghai and Kyoto, the best one is Shanghai, with picturesque scenery, warm service, small animals and children to play with, and a good restaurant
Beijing's rooms also feel average, and the service is much worse than Shanghai. One thing is that there is a small door to go to the Summer Palace for a morning run 🏃
In recent years, the hotels that feel better are Shanghai Aman and Beijing Mandarin Oriental
Shanghai Bulgari's room has a sewer smell, and the breakfast is also extremely unpalatable
- Zhizhi88
We booked 3 rooms, 5 big and 1 small. It snowed in Kyoto on the second day of our stay, which was quite special. Although it was during the Spring Festival, the whole hotel was very quiet. It was built on the Dawen Mountain.
The rooms were minimalist and the facilities were first-class
The service was very thoughtful. I felt that I was ”being watched all the time”. I was notified to clean the house as soon as I went out. But one night when I went back, I guess they didn't expect us to come back early. A cleaning agent was left in one of the rooms. They knew that there were children staying, and they specially prepared children's story books.
The breakfast was a set meal. Japannese cuisine is also more suitable for Chinese people, but the quantity is a bit too large.
Finally, when we checked out, Aman, who knew that we were going to Tokyo, helped us contact the pick-up service.
- Guest User