Amanfayun Map, Address, Transportation & Nearest Stations and Airport

## Amanfayun Stay Review **Pros:** * Superb location, just a 5-minute walk to Lingyin Temple/Feilai Peak, boasting unique and precious scenic resources. * The rooms beautifully preserve the ancient village aesthetic, with wooden structures and Zen-inspired furnishings creating a serene atmosphere. The bedding comfort was also top-notch. **Cons:** 1. **Privacy Concerns:** The hotel's pathways are open to the public, leading to numerous non-guests passing through in the mornings and evenings. Views from outside the guest rooms are only partially screened by trees, which significantly undermines Aman's core promise of 'hidden luxury and privacy.' 2. **Outdated Facilities:** The room facilities are notably old. The showerhead couldn't regulate water temperature, forcing me to take a cold shower late at night. We had to contact the front desk the following day for maintenance. 3. **Lack of Proactive Service:** For butler service, guests need to proactively request contact information, and the response mechanism for basic needs felt passive. This is a significant deviation from the 'invisible' or 'seamless' service one expects from a luxury hotel. **Summary:** In conclusion, while the historical charm and location are definite highlights, the lapses in privacy protection, facility maintenance, and service details fall short of 'top-tier luxury' standards. I hope the brand can better understand and address the specific needs of its core clientele.

I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories. **Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip. Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much! The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff. **Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations. **Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy. The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce. Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements. Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95.

The hotel is perfectly situated right by West Lake, adjacent to the former Shangri-La. The ambiance is absolutely superb, making it an ideal summer retreat. The Western restaurant is elegant and comfortable, and their afternoon tea is incredibly generous – easily more than enough for two! In the evenings, there are live singer performances, which, paired with a glass of red wine, create a wonderfully cozy and delightful atmosphere. The fresh fruit and pastries provided in our room upon arrival were also a lovely touch. Special thanks to Manager Darren for his warm and thoughtful hospitality. This is definitely my top choice for business trips.

1. Very quiet, and the villa area has controlled access, so no tourists bother you. 2. The room view is unbeatable, but I personally might not sleep well in a room with a sloped ceiling. The bedding was good, though. 3. All in-room amenities are excellent, and there are no extra charges. The dried plum and mango snacks were delicious! 4. Breakfast was highly rated. 5. Staff are friendly and helpful. 6. There were quite a few influencers around, but it didn't disturb my rest.

My family and I visited Xixi Wetland during the National Day holiday and stayed in Room 19 of the 'Hushu Guest House.' The 60-square-meter room was spacious and airy, perfect for three people. The decor was a charming Chinese retro style, and the garden landscape was beautiful and serene. Overall, the stay was fantastic! 👍🏻👍🏻👍🏻 🏠 **Indoor Environment:** The room featured an entryway for shoes, a bathroom, a sitting area, a bedroom, and a private outdoor terrace. I loved being able to see the lake directly from the bed – very relaxing. A nighttime soak in the tub was wonderful, with a lovely view outside the window. 💁 **Service:** The butler and all staff members were incredibly polite and enthusiastic. There was a dedicated shuttle service from the North Gate of the wetland. After check-in, the butler thoughtfully explained the hotel's garden design and surroundings, then guided us to our room and detailed its layout. We received complimentary welcome fruit and evening service, and the entire room smelled fragrant and fresh. We also participated in a craft class with an instructor, which was a great experience. 🍃 **Outdoor Environment:** The winding paths were secluded and picturesque. All guest room areas could be accessed via a single loop, so there was no getting lost, and along the way, we experienced various scenic views. The air was fresh, there was abundant greenery, and it was very quiet – even the elderly enjoyed it. 📪 **Minor Drawbacks:** Unfortunately, the complimentary photoshoot service we were offered fell through as the collaborating photographer bailed, so we didn't get to experience that. Also, we forgot to claim the complimentary drinks at the bar.

The hotel is tucked away deep within Xixi Paradise, offering a tranquil environment. It has that distinctive Banyan Tree serenity, with private courtyards ensuring undisturbed privacy. Breakfast is decent – nothing extraordinary in terms of variety, but all the essentials are there. The Chinese restaurant is also quite good, though the main dining hall can be a bit chilly. Room cleanliness is excellent, though it would be even better if they could eliminate the occasional drain odor from the bathroom. Service is top-notch; they constantly check if everything is alright with your stay and deliver complimentary snacks and fruit daily! It's a great hotel, keep up the good work!

The hotel room had hardwood floors, and the disposable slippers felt sticky and squeaked with every step. In weather that was barely above 10 degrees Celsius, and for a room costing thousands, there was no heating. The front desk responded that heating wasn't turned on in the entire hotel and claimed they couldn't do anything about it, tossing me two practically useless portable heaters. The bathroom couldn't even power these broken heaters due to voltage issues. Only after I called Trip.com to complain, did a manager suddenly apologize, and miraculously, the heating system was able to be turned on. I'm not even going to comment on that. They tried to smooth things over by giving me two slices of cake and an apology letter. It just goes to show, the squeaky wheel gets the grease, and I'm grateful for Trip.com's proactive customer service. The price definitely doesn't match the service; it's miles worse than the Four Seasons Guangzhou. The hotel's signage was so bad it seemed like they were trying to hide the entrance. Even a local Hangzhou driver took ages to find it, and he couldn't help but wonder if this was really a legitimate five-star hotel. It was incredibly embarrassing. Aside from the bellhops who were obediently available 24/7 and the convenient location, I honestly don't know what makes this place a five-star hotel for that price.

The hotel will have a dedicated person to greet the arrival of tourists. When you enter the hotel, they will help you carry your luggage and call a concierge car to take you to the downstairs of the house where you live. When you enter the door, they will help you introduce the facilities and uses of the room. It is very considerate. The hotel swimming pool is very beautiful and the hotel restaurant has a high standard of dining.

For our Qixi Festival trip to Hangzhou, Kevin contacted me in advance and even sent a fruit platter to our room. Throughout our two-day stay, the service was incredibly thoughtful and attentive to our every need. The hotel's cleanliness and overall ambiance were excellent, ensuring a very comfortable stay. The breakfast spread was quite generous. In the evenings, we could also enjoy a drink upstairs, where the night view was absolutely stunning.

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.