The place itself is nice. They tried to provide excellent service until we got Food Poisoning. The night staff was helpful and they got the doctor (Dr. Vikram Shetty) to come in the middle of the night, and he is amazing. He saw us the next day at the hospital to run tests and IV and called us many times to ensure our safety. In the morning the GM was very bad. He totally denied their responsibility, even though we only ate and drank at the hotel and pinpointed a specific drink, after which the nightmare started. So, with a high fever, after a sleepless night in the bathroom, definitely wanted to be treated differently. Other than that, the hotel and service by regular staff was great. If you are concerned about the noise, don't stay on the riverside, despite the wonderful views, including crocodiles and birds due to noise from kitchen fan, especially at night. If you are used to different noises, then enjoy the view.
- Guest User
The entire staff of The AURUM is unbelievable. Me and my wife are so humbled by their hospitality. Always ready to serve your needs, whatever it may be. What is so more surprising, was The Aurum MD, Mr. Srivatsya, spend the entire evening with us. Taking us to a nearby river(hotel ground), sat with us, had TEA with us and was so down to earth in entertaining us.
The staff even gave a surprise birthday party for me and my wife, Very humbled and touch with their gesture.(photo attached)
The entire staff were so down to earth in serving us. It's MD is a role model for it's staff. We have travel all over India, these experience is extraordinary. Thank you ”THE AURUM”
- Guest User