Map Hotel Map, Address, Transportation & Nearest Stations and Airport

A friend insisted I stay at the Westin on my trip to see family in NY. My first trip last week in many years. My friend was right it was very nice. The hotel was quiet but that was okay. It added to my peaceful stay. I had a nice room on a higher floor the people at the desk were very helpful. I will go back again… Food was good too.

The friends we went with were particularly convenient from the airport. It was good to take a taxi directly. Then the front desk service was very warm. We stayed at so many hotels and felt that the price/performance ratio in this hotel was still very high.

My husband and I spent two nights at this hotel, last week en route from a trip to Boston. We chose Reikart House having stayed there before the unfortunate Covid lock down 2020. We LOVED our weekend there and longed to return so on this occasion, we were thrilled to pay this hotel another visit. Our room was very comfortable, bright and clean. Our check in which was around 5:30pm Wednesday Sept 14th was very warm, friendly and helpful. I mention the date being that I didn't catch the name of the really nice young man who attended to us. The reason that I didn't give a 5 star rating is, the front desk staff thereafter were not helpful and vague especially when my husband was having issues with the Wi Fi which wasn't remedied , it appears, we were not the only guests struggling with this issue. Another reason for my rating is, house keeping. We returned to our room late afternoon to find that it was still not cleaned despite the sign placed much earlier in the day for the staff to clean our room. We had to wait sometime for room cleaning to be done. The young woman at the front desk whom I addressed this issue with was not that accommodating, I think that she was a little overwhelmed having to deal with my complaint and checking in other guest arrivals. The first time we stayed at this establishment, I gave a 5 star rating. This time we felt for the caliber of hotel, things were not up to par which is unfortunate as it is a really lovely place to stay at when visiting Buffalo.

Stayed here on March 16th. We were in town to attend the Journey concert. At approximately 5:30am, the fire alarm went off. It was a loud screeching alarm. We were advised over an intercom to evacuate the property. It was rainy and cold and we waited outside for over an hour. We were finally advised to go back to our rooms. After getting back to sleep, we were again awakened by the smoke alarm at 10:00am. We weren't going to go stand outside again, so we gathered our belongings and left the hotel. I sent an email to Marriott customer service asking for a partial refund or some Marriott points for our inconvenience. As of this date (March 29th), I have not heard back from them. I've been a Marriott customer for many years. Very disappointed in their poor customer service!

Two couples stayed one night for a show in town. Easy parking in the connected garage - 6th floor - said my room key would be used for the in and out garage but I couldn’t figure that out. Not a problem. Check in was easy - friendly agent. Rooms on the top floor and we had a view of the water. This hotel is kinda funky - not your typical. Funky decor and furnishings. King room is spacious. Three comments - not enough seating in the room-corner banquette, no chair; not enough lighting; wall between the bed and bathroom isn’t a real wall - like a headboard - so light streams through when the bathroom area is being used. I like the sink separate from the toilet and shower room. Mounted amenities. Large entry area. Fridge, single coffee maker. Free water for Bonvoy members. Floor to ceiling windows. Restaurant hours need to be updated on the app and website - we returned at 11:30pm hoping for bar food but WXYZ closed at 11pm and the wine bar wasn’t serving food any longer.

A very good hotel, like the feeling of home, super warm, good service, very intimate, the hotel specializes in the car you want to go, the charge, but not high.

I am sure that, at some point, this hotel was first class. Unfortunately, it appears that something has allowed them to lose sight of the small things that make the difference between what they WERE, and what they ARE. First impressions were very good: historic architecture, classy music in the lobby and elevator, very helpful front desk. But then, then the shine started to fade. It took over an hour to get ice delivered to the room. The “smart shower” did not work and we needed to move to a room with a working shower. 75% of the menu items that we ordered at restaurant were different than, as described on the menu. The public hot springs area (just outside our window) was filled with people playing load music until after 11PM. (Even though they have a sign stating no music allowed.) It is too bad that skimping on the small things shines a poor light on the employees who are trying to do the best that they can.

Rich breakfast, American simple meal, suitable for sleeping in from 7 to 10 o'clock Great location, five minutes' taxi ride to anywhere Walk to Baffulo Convention Center for 15-20 minutes and buy a cup of coffee on the way back to calm your stomach. The front desk is very welcoming. Thank you very much for their kindness and help. Just walk to the center. No need to waste time by taking a subway. Take a taxi and arrive 5 minutes in advance. You may need to find a parking space when driving. Few people drive🚗 Many people go to see the Great Falls, which is really close to Canada.