8.7/10Very Good45 Reviews
Penn Quarter Washington D.C.|1.22km from city center
Before returning to China yesterday, I chose to stay at the Grand Hyatt Washington. The overall experience has highlights, but there are also some unsatisfactory aspects.
When I walked into the hotel lobby, the first feeling was that it was open and bright, and the space was very spacious. There was no crowded feeling of people coming and going in other hotels. I felt comfortable and comfortable walking inside. The check-in speed was also very fast. The staff will kindly hand over an introduction paper, which clearly marked the hotel's various service facilities and precautions. It was convenient and practical, and the favorability was instantly full.
However, when I walked into the assigned room, my mood suddenly dropped. This time I was arranged in a corner. The layout of the room was a bit strange, and the lighting was not ideal, giving people a sense of depression. The bathroom was even more ”disaster area”. The space was very small, and the sanitary conditions were worrying. There were still other people's hair in the washbasin, which instantly made me question the hotel's sanitation management. I thought that five-star hotels would achieve the ultimate in hygiene, but I didn't expect such a problem to occur. It was really disappointing.
There are also some unhumane aspects in the check-in process. Other five-star hotels can check in by themselves as long as they can make a successful reservation on the Ctrip platform, but here, adults aged 21 and above must assist to complete the check-in procedure, which undoubtedly adds a lot of trouble for guests traveling alone or whose companions do not meet the age requirements.
However, the hotel's porter service is remarkable. They are enthusiastic and quick, and they actively help to carry luggage and patiently answer my questions along the way. I can really feel the hotel's professional service quality from them, which is also one of the few warm moments in this imperfect stay experience.
I hope the hotel can improve the room allocation, hygiene management and check-in process, and I believe this will bring guests a better accommodation experience.
