This was our second time at this hotel and we stayed for almost a week. You can't beat the location on George Street, right downtown, close to shops and restaurants. The hotel is beautiful and the rooms and bathrooms are very nice. The king bed had a good mattress and pillows. There is a safe. They seem to have made upgrades since our last pre-covid stay, including air-conditioning in (all?) rooms. As you would expect in a big city, the rooms are quite small and the hotel is not exactly quiet; also depending on where your room faces. We were right by the elevator, which I generally don't like. I wonder if it's because we booked through our credit card and not direct. It seems there is sometimes a ”penalty'. The rooms are supplied daily with water, delicious cookies and snacks. You can make individual cups of drip coffee in a filter, which is much better than instant coffee but not as good as a Nespresso, IMHO. We had breakfast included and the Printing Press is just wonderful, for breakfast, any meal and later evening cocktails and whiskey. The Burr & Co is a coffee shop, also right next door, with tables outside. Love that place. The hotel has great service. We lost a suitcase and got daily support in checking on the status and changing the address on the delivery. There seemed to be a shortage on hair conditioner and we didn't have a sign for do-not-disturb the first day and got woken at 8 AM, but that didn't spoil our enjoyment of the hotel stay. We expect to be back.
- Guest User
Staff very friendly and cant do enough for you, we’d only been in the room about 10 minutes and we got a text asking if everything was okay with the room. It was our anniversary so it was a lovely touch to get a piece of cake and a card in the room. Bed was really comfy and a lovely size room, we had everything we needed. Hotel is in a very good location and the bar / restaurant is definitely worth a visit, food very tasty and very attentive staff. Would definitely stay at this hotel again.
- Michelle