Good points: The location is perfect, city centre. Service is above average. We had the breakfasts, not buffet style but actually v good. Al carte style, not easy to over eat.walking distance to a lot of attractions and starting points of local tours.
Staff at reception were helpful and friendly. Above average.
Check in. Check out smooth.
Although my family of 4 while in UK, would book 2 rooms, recently, probably for the fun of the booking staff (definitely felt intentional) or the inadequacy of the computers, our family would be placed in 2 rooms in different floors, this time it DID NOT HAPPEN. So special thanks to W hotel for making this normal request come true.
Not good points: Although nothing wrong with artificial friendliness, however, when all our luggage was delayed by British Airway, and there was a reasonable line in check in. The reception staff maybe could cut down the chatting with the guests and focused in doing the job and checking us in quicker.
House keeping was below average, dirty glasses were not cleaned or replaced for TWO days. However this was not uncommon in UK in general.
Breakfast ordering in the restaurant, orders were missed twice but actually above average in UK.
Reminder: The hotel slippers were nice. Available on request, they would pretend the slippers were in the rooms, they would be available when requested Free.
Thanks.
- Peter 佛系游客
the hotel is centrally located and walkable to all major site, it is attached to the only shopping mall in downtown so it is really convenient. the architectural design of the hotel is unique and stands out amongst historical buildings around, and very photogenic. However I have stayed in many W hotels around the world and I found this one interior qualities not up to par with the others, the decor and material of my room is cheap and not special, the toilet is so small and cramp, the vanity and sink is around 60cm and single sink, very tight to even get dry and undress. the room is dark with very small window, i think i stay in the back wing. Though the beds as usual are very comfortable. the hotel doesnt have much amenities there is no pool, entry lobby is very small [relatively], only one restaurant double as breakfast cafe and at night a japanese chain restaurant. two things also stands out. i do not recalled the last time i go in the hotel and there is a long line for check in which happens this time, there were at least 3 ppl in front and after me. and it takes a bit of time although the staff were very kind. also lines both nights when going to the bar, huge line on saturday, at least 12 ppl jammed in the lift lobby. I also noticed that there are not any native english speaking staff, not at the check in, nor maitre d at the bar nor the room service phone reception. we had a good stay but def a few things that stood out.
- LIZ LEUNG LUMSDEN
