Recently renovated heritage hotel. Very clean and full of charm. The staff were attentive and welcoming, but sometimes fell a little short of what you would expect from this 5 star chain of hotels. For example, one day we returned after a full day exploring the city and our room had not been cleaned. One evening we ate in the restaurant and ordered two dishes, but only one arrived. One evening we went to 5 o’clock cocktails but there was no bartender in the bar. And the first morning we had breakfast we were told it was buffet only; I asked if there was any a menu and was told no, only to realize later that there was in fact a menu full of delicious options. This hotel has potential to be amazing but it needs to pay attention to the details.
- Guest User
A converted palace in the middle of a bustling city a haven of tranquility. A delightful but difficult building to negotiate one’s way around. Splendid bedroom beautifully appointed a joy to be in. The staff from the wonderful general manager down were helpful, courteous and extremely patient. To pick out a single member of staff is difficult but my vote goes to Ravi in the dining room. The chef was incredibly helpful when sorting out my dietary problems and produced meals of the highest quality.
Recommended you stay I leave you to make your own mind.
- Guest User
