This was our second visit; we came for our honeymoon eleven years ago, and this time we revisited with our 9-year-old son. As always, the service level was exceptional, and the facilities were incredibly well-maintained – it's hard to tell they've aged at all. The twice-daily housekeeping and turn-down service, exquisite and delicious breakfast, on-call buggy service, and the variety of pools (around 6 or 7, I'd say) all made me glad we came back a second time.
I especially want to thank Mr. BIG, the manager. My husband was out for a morning run and got stuck on a country road by some stray dogs in the village. After I explained the situation, he personally drove me there for a speedy rescue – I was incredibly touched!
The hotel also offers a 'passport' where you can collect stamps from 10 different spots and exchange it for a small gift, which was ice cream.
We tried both Flames and Amber restaurants, and as members, we got a discount at both. Amber, which specializes in Thai food, was decent – no major misses, but nothing particularly outstanding either. At Flames, we had pizza and some meat dishes, which were pretty good. The Lounge offers afternoon tea and happy hour daily, so we were always well-fed. The only thing that could be improved is perhaps adding a more substantial and affordable main course option to happy hour, like fried rice, noodles, or pasta, as the current snacks sometimes felt a bit slow to be refilled.
My husband and I have already made a pact to come back again in another eleven years!
- Rachelxiaobaobei
Facilities: You can tell it's an older property, but it's well-maintained. Soundproofing is pretty average; you can clearly hear people walking by the door. There are many pools, and they're rarely crowded.
Cleanliness: The room was cleaned twice a day and was quite clean.
Environment: The sea view is indeed top-notch, but only on a clear sunny day. The beach sand is quite coarse. After going into the sea, you can snorkel, and surprisingly, there are live corals and fish.
Service: They decorated the bed for our anniversary, which was a lovely touch. The staff were all quite relaxed, giving a real vacation vibe. The ecosystem is quite pristine, with lots of squirrels and lizards near the suspension bridge.
Dining: I highly recommend the tom yum goong at the main restaurant; it was perfectly to my taste and not sweet.
- M20463****