Bvlgari, a must-stay hotel when visiting Bali! I received a greeting email from Bvlgari even before check-in and requested late check-out and hotel activities. The welcome drink at the hotel was delicious. Our butler, Erik, was fantastic! When we arrived, our two-bedroom villa wasn't ready yet, so he arranged a very interesting painting activity at the hotel. The hotel's scenery is absolutely stunning, perched on a cliff – small, yet exquisite. The architecture of the SPA building is particularly intriguing. Our butler gave us a tour of the hotel. The villa was superb, already prepared with welcome fruits and cake. The complimentary laundry service was a huge plus! You absolutely must try the hotel's purification ritual, it's very local. Another great activity was the guided tour of the nearby town. The in-villa breakfast in the morning offered many choices, and you could even arrange for in-villa yoga before breakfast 🧘♀️. Dinner at the restaurant was a bit pricey but offered great views. There was also a fun cake-making activity. The pool in front of the restaurant and the 'Sky Mirror' were both perfect for photos. The turndown service included warm tea and a luggage tag perfume, very thoughtful. The service was impeccable. I will definitely choose Bvlgari again on my next trip to Bali.
- toffe****
Upon arriving at the Bvlgari Resort Bali, I had high expectations of a 5-star or even higher-ranking resort experience. However, I was disappointed by the quality of their supposedly world-class services.
Perhaps due to the Easter holiday, one of the villas was not ready until slightly after 4 pm, for which they generously offered a complimentary lunch. However, we had preferred to simply enjoy the villa's lovely environment and relax after our long journey.
The most surprising shortcoming was the lack of communication from the butler and room service staff. Our requests were not properly addressed - for instance, the ice bucket we had requested was not delivered after 30 minutes, and our pre-ordered breakfast was delayed by an entire hour.
While the resort did offer us complimentary birthday cakes for my wife, which was a kind gesture, we would have appreciated a more attentive level of service. Honestly, this service level is not comparable to the same ranking of resorts, such as those in the Maldives, which truly make you feel like you are staying in paradise.
Despite the issues mentioned, I must highly respect the quality of the resort's cuisine. Executive Chef Stefano and his team offered incredibly amazing food, especially the Italian dishes, which we will dearly miss.
In conclusion, the Bvlgari Bali Resort is worth a try, but guests should not have excessively high expectations regarding the level of service provided.
- NelsonSung