First of all, you want to start with the positive sides of this hotel, their two beautiful and well-designed territories, as well as a beautiful interior in the room and delicious meal on the menu at dinner.
On this the pluses end.
It was our third hotel on the island in this category and therefore there is something to compare with. The most unsuccessful place on the level of service.
Of course, if you are a non-critical restorant, this place will be appropriate.
We thought it was a very low level of management processes inside the hotel and savings for everything.
The room has capsules and a coffee machine that are paid (only two capsules of coffee are free for the entire stay).
All the drinks at dinner are paid, even water.
The food is delicious, but it is important to note that at dinner many times it has been time to wait for two hours. We have expressed our dissatisfaction on several occasions and are not ready to sit in the dining room for two hours, as we have work and we are very limited in time. Probably the cook just can't cook so much food for such a load of the hotel. Some people just got up and left without waiting for dessert. This is an extreme disrespect for the guests.
In the first days we noticed that shampoo, soul gel and other items were not replenished after cleaning, asked for respiratory measures, but only after a written complaint they took action and began to monitor cleaning more closely. Thank you for the operational reaction, we are pleased that the hotel is reacting and listening.
Probably I would recommend this hotel to take initially without food or just breakfast.
The hotel offers free kayaks, catamaran, on which you can swim along the beach, Hamam.
There is a tea pause (mundice): the first day is free, then 350 rupees a day.
The staff is friendly and keen to help, but it is necessary to work immediately quickly and clearly so that the guest does not have an unpleasant impression.
- Macarenna
The overall service is good, except the waiters in the restaurant would never provide for the things u ask, e.g tomato sauce, ice, an additional plate,etc.
For the half board, the restaurant will change the menu everyday n u can choose 1 starter, 1 main course , 1 dessert amongst the 2 or 3 choices.
The room is very spacious n clean, comfy bed but the layout is no good.
It is strange to have the bed in the middle of the room with the bath tub, wash basin n toilet surrounding the bed.
But the cpu value is high compared with lots of other hotels in Mauritius. The room with jacuzzi is recommended
- Guest User
