Mercure St Helens Map, Address, Transportation & Nearest Stations and Airport

I will start my review by saying the staff were very helpful and can only work with what they have. Our check in was fine but on getting to our room it was like a fridge and the heating was very poor and even after being on for an hour or more was barely warm. We had to get a connector heater which was broken!! We had to prop it up with part of the hair dryer. The draft at the window was like a gale force wind. The room was well showing its age there was no mirror over the dressing table/desk. And the curtains were thread bare. The swimming pool was OK but the steam room and jacuzzi was not working. I was expecting a lot more from a mercury hotel. We were very disappointed.

We stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..