First, let's talk about the location:
It's absolutely superb, nestled in a quiet, dense forest surrounded by a bay. A long row of buildings connects to an extended covered walkway, so even in the tropics, you're completely shielded from the sun.
Facilities: To be honest, as the first Club Med in Asia, it really shows its age. The room facilities are almost like something from China in the 1980s – very small and worn out. Those looking for perfection might be a bit disappointed.
Hygiene: Due to the old facilities, it just felt a bit unhygienic overall. For example, the towels were yellowish. I brought my own disposable toilet seat covers, disposable facial towels, and disposable bath towels for the entire stay.
Service:
The service was still okay.
Luggage transport, guidance, and dining were all fine.
The dining was pretty thoughtful; the meals changed daily, which was quite good.
Snacks, BBQ, afternoon tea, cocktails, and drinks were available for enjoyment at any time.
However, for someone like me who prefers natural beverages, it was a bit lacking. The fruit drinks were heavily watered down. I asked for a natural coconut and was told it would be an additional 15 MYR. I said that was fine, but then I was told they were out of stock. I find it a bit incomprehensible that in the tropics, natural coconuts aren't readily available.
All the staff were relatively warm and friendly, the entertainment program was rich, and the kids' club offered different activities every day.
I'd like to specifically mention that the hotel breakfast ends at 10:00 AM. If you're still eating, you'll be told to leave, which seems very unfriendly and unreasonable!
- Guest User
Overall, the value for money was quite good. We hired a car, and it took 3 hours one way without traffic. Don't expect too much from the food; there's basically no seafood unless you pay extra, but the paid seafood, like the lobster we ordered for 210 RMB, was decent. The Mini Club was fantastic for the kids; they had a blast, allowing adults to enjoy various activities like rock climbing, kayaking, and Pilates. The evening shows were very lively. As for the G.O.s (Gentle Organizers), the Village Chief was incredibly talented and great. The male G.O. who welcomed us spoke Chinese but didn't mention that we could choose either the arrival or departure lunch, so we were starving until 3 PM, having arrived around 12 PM. The security guard at the entrance was very enthusiastic, always greeting us warmly when we came and went – he left the deepest impression. The spa was excellent and definitely worth experiencing.
- Guest User
