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The lady who helped us at the service desk was rude and very unhelpful. We had drove all the way from Dallas to Orlando with a uhaul we booked 2 nights but couldn't make the first one as we were still on route. She didn't want to give us our room and said that the reservation was canceled because we no showed for our booking. Long story short we had to get the manager who was nice enough to help us and gave us our room.

Hello How are you? I would like to share my experience at your hotel. When we arrived at the hotel we were delighted, we thought the golf course was beautiful, the room was super spacious, we loved it, our room was 206. But we closed for 3 nights, on the last day we agreed to go to Universal and pack our bags to go back to Miami. We were late and left the hotel at 11 am, when we saw that there would be no time, we thought of extending one more night. We got back to the hotel at 9pm and to our surprise there was someone else in our room. When talking to the receptionist she told us that we should have checked out by 10am and that our things were collected and placed in security. I wondered, why no one called if they had our phone details, when they saw that it was 11 am and we were still in the apartment, why no one called us?? Why weren't we alerted? I went to get our luggage together with one of their employees, when I got there our things were all placed in bags, all thrown away. I started to check things out, but I felt super coerced with 3 security guards looking at me, with clothes and panties thrown everywhere. I ended up saying that I would check better when I arrived at the other hotel, as I felt pressured to open my things in front of three men. Arriving at my other hotel, I went to check things out and found that several things were missing, my personal hygiene, my lamer creams, my AirPods Apple, my Chanel perfume, my hairdryer, my curling iron. I called the hotel and they said no. couldn't do anything, they didn't even try to look, they just said it wasn't there. Honestly, I was completely displeased with the hotel, I felt super ashamed, because they treated me like a criminal, the way they treated it looked like I hadn't paid the hotel bill, and on the contrary I wanted to close one more night. I wanted you to know what happened, because the way you treated your customers is very sad, I will certainly never stay at your hotel again and I don't recommend it to anyone else. I'm taking legal action in this regard.

It was an absolute privilege to reside at the Etta Hotel for a few nights with my wife. In summary I can sincerely affirm that it was an exquisite experience. The hotel is a magnificent opus of architecture and design, with a rich legacy and a glamorous aura. A true Gem I discovered by accident from a photograph that popped up on my screen. The staff was courteous, attentive and professional, always eager to assist and make me feel welcomed. The room was spacious, comfortable and refined edifying true beauty. The amenities were first-class, from the sumptuous spa and fitness center, to the splendid pools and restaurant with it's own Michelin Chef. The only room for improvement would be a wider variety of vegan foods to choose from however, don't let that dissuade you from booking. We also got the chance to meet the owner Sheila, what an inspiring lady, she spent so much time with us making sure we were ok and well watered for our trip to Miami on the morning we left. It was truly a memorable and outstanding stay that I would endorse to anyone looking for a splendid hotel in Kissemmee. I will be returning soon, save me a room!

Count your towels and wash rags when you get in. We had to buy more because they didnt have any to give us and we were told there was enough for 8 of us but there wasnt. Even with buying our children magic washrags from dollar tree we didnt have enough. They will not give you new towel and wash rags everyday you will need to wash them every day. Wouldnt have been bad if the dryer didnt take 2 hrs to dry.. They also did not have enough pool towels to give us. Thankfully my 5 brough our own but my in laws did not since the website says that pool towels are given for the pool. They do not wipe down the cabanas. They told us if we wanted to use them than we would have to wipe them down ourselves or take our chances. We got locked out of our room everyday. I also know that there was a lot of your rooms are not ready going on. I'm hoping they are just short staffed but it seemed to be the theme that week with everyone. We were lucky enough to get our room when we checked in. Also they said my card did not work when I used it at the pool bar just 20 min prior. They had me re do it with the same card and it worked. The townhouse itself was nice and big and we had enough room for all of us. I am not sure if this was recently bought and they are working the kinks out but they need to do better on their housekeeping and making sure they have enough towels and washrags for everyone. This place wont be my 1st choice..

A great location near the Disney parks & other amenities. Complex & apartments are spacious, well presented, maintained & equipped. Other facilities include a pool, gym, play area, basket ball court & BBQs which are open when whether permits. As well as other family activities daily. Staff are friendly & helpful, able to answer questions and maintenance request are complete prompt. Recommend for both families particularly.