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Nice hotel and staff despite the inconvenience on our arrival because of the booking agency, I strongly recommend the hotel (food to be improved, with more traditional dishes)

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was ”okay” in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

Overall its a bit rough round the edges and definitely 4 star rather than 5. There were lots of bits around the resort and i the room that looked in need of a spruce up but overall we had fun on the holiday The good: The activities team were super nice, really lovely, and my child enjoyed the kids club. Some of the food (like the burgers) in main restaurants was really tasty Not that difficult to get sunbeds contrary to other reviews Big selection of pools that were nice and clean. Some of the staff were super nice and genuinely cared. Nice vibe in evening with light entertainment. The bad: I thought the level of staff politeness was very inconsistent. Some of them just looked blank and bored and were super unhelpful, particularly at reception. One of the waiters in the evening restaurant was just standing there picking his teeth which understandably put me off my food The breakfast/lunch restaurant has an ant problem. If you get a table at the back they are crawling over your table The morrocan and asian restaurants that you need to book had pretty bland food.

Hotel well located on the edge of the dyke in agadir Delicious and varied meals, you can even eat outside Top animation team and very good evening show BY AGAINST SWIMMING POOL NOT HEATED at all, therefore impracticable. Very unfortunate for a 4 * knowing that the competition is heating up

I booked a double room, The room is huge, with a living room. The hotel is quite suitable for trips with children. Originally I booked one night, and then temporarily added one more night. The only downside was that there were too many guests and the parking space was not enough.

We came here at the beginning of April for some spring sunshine! We arrived around 8pm, hotel staff were great check was long ish only due to forms to complete. We were apprehensive about our rooms due to seeing comments …… however as you can see from my pictures the rooms were lovely. We are a family of 4 and we had two rooms that were interconnecting, We kept one room locked from the inside and the doors connecting open. It was great. Hotel was very clean staff very helpful. The only downside is the bar staff. They were very reluctant to give drinks out…… Food was okay the Buffet had something for everyone! I would highly recommend booking in on the restaurants there are three in total and you book at 4 pm for the following day. Kids love the pool and waterpark would definitely return.