The location of this hotel is quite convenient with good transport access. However, the elevator was out of order, which made carrying our luggage up to the first floor quite troublesome. Despite this, one of the staff members, Nina, was extremely friendly and warm-hearted. She willingly took on the task of moving the luggage by herself, and her kind and helpful attitude brought us a sense of warmth.
The next morning, however, another staff member named Stella had a completely different attitude—she was quite cold and unfriendly. I asked her about the possibility of changing our rooms to the other side of the hotel where there is a working elevator and where we could have all three rooms on the same floor. Although I explained that I had booked three rooms and hoped to have them together, she informed us that it wasn’t possible that day due to full occupancy. We accepted that, but asked if it could be arranged the following day if rooms became available.
While we understood the situation, Stella’s unhelpful and unfriendly left a negative impression—especially in contrast to Nina, who had been so genuinely caring and helpful.
- Guest User
The hotel was easy to find, staff was friendly during check-in. There was construction going on so at times noises couldn't be avoided. The room space is spacious for two was everything available for use. The bed was comfortable and we had a good rest. Will return :)
- Jxsmine