9.5/10Amazing1033 Reviews
Nusa Dua Bali|19.15km from city center
This resort is massive, with tons of rooms, a huge pool, and plenty of restaurants. However, they don't offer a buffet dinner, and breakfast is incredibly crowded. By 8 AM, the dining area is packed, and by 8:30 AM, there's a queue forming that continues even after people have finished eating. It's just too many people.
The biggest takeaway from this hotel is its large number of rooms and high occupancy, but the service simply can't keep up. There's been no service from the moment we checked in. If you try to dial '0' for service from your room, no one answers, and you have to call multiple times. The duvet had some kind of bloodstain, either menstrual blood or something else, and we had to involve hotel management to discuss it. Overall, the facilities are good, but the service is severely lacking. Oh, and I forgot to mention, the pool water is far from clear. The overall stay experience is nowhere near as good as the Ritz-Carlton next door.