1.82km from Al Mazam RestaurantLocation: The location of the hotel is good. 10 minutes drive from the airport. A taxi will take you about AED 30 to the hotel. But the nearest metro station (al qidayaah) is a bit far to walk. It may take you around 20 minutes to walk there. Certainly not advisable during the heat of the summer. Staff: the hotel staff were excellent. Very welcoming and helpful. In particular Josie and Sateesh. They have both been very helpful. Facilities: there is a heated swimming pool on the 6th floor. It was good and my little daughter liked it very much. Room: I think this is one of the aspects of our stay which was disappointed. On the first night the kettle was not working. So we had to call the room service and thanks again to the staff it was sorted out fairly quickly. The second day we wanted to use the washing machine and there was none. Again we raised this with Josie and she actioned it very quickly and managed to have one installed on the same day. Then on this night we brought in our diner and found out that the microwave was not working. We again called the operator and it was sorted out quickly. There was no plates or cutlery. This was provided to us as well on request. Starlight Tours: this is a tour operator company based at the hotel. We have booked with them our Dubai city tour; desert safari and ticket for Burj Al Khalifa. The desert safari was good and would definitely recommend it to all of you. But left disappointed with the Dubai city tours. We were not told that the tour will last only 4 hrs. We have in fact booked a private and tailored made tours and we thought that would last for at least 6 hrs. On our way the driver, Mr Ahmad, stopped at a gallery which was not part of the agreed itinerary for us to do some shopping. The gallery sell the carpets and other expensive tourist items. They price everything in USD and very expensive. The same items can be found in the souk for much cheaper prices. We were being pestered to buy. But we held on to our grounds and did not buy. Then after this gallery visit, the driver received several phone calls from his office and they kept asking him to finish the tour as quickly as possible. The driver was speaking in Urdu and I could understand the conversation entirely. In the end the plan for us to order lunch via drive trough never happened. It was agreed for him to take us to Baniyas square and the gold souk and then drop us off at Deira City Centre. But in fact he was rushed in dropping us off Deira city centre first and then we had to make our way to Baniyas Square by taxi. We never had time to make it to the Gold souk on this day. I do not blame the driver, but would blame the office for pushing him in finishing the tour quickly. In fact I must say Mr Ahmad was polite to us and gave us good advice.