Top 10 Andino Hotels

Great location, friendly staff, easy check in and out

We stayed here over the July 4th weekend. The hotel is in a great location and within walking distance to most downtown Greenville attractions. It is also co-located with a Residence Inn and was very busy, though the bustle generally didn't affect the service. When we arrived (after the scheduled check-in time of 4pm) our room wasn't ready, but the front desk (a Mr. Randolph) handled the delay professionally and refunded our parking due to the inconvenience. Once we checked in, the room was huge and very well appointed. The only downside to the stay involved the evening valet parking attendant who took 20-30 minutes to get our car despite there only being 2-3 retrieving cars and no guests checking in at the time. (In contrast the morning valet attendant was very quick, less than 5 minutes both times.) Although we didn't say anything, we heard from other guests that they had complained to the hotel management about the valet, and evidently the criticism had come back to him since he was surly when he brought our car and even surlier when we returned it late that evening. Apparently, he also decided to exact some petty revenge (or was absurdly careless) against us (and maybe against other guests who had complained) because the next morning, our bottle of hand sanitizer had mysteriously spilled all over the door console despite having the cap screwed on tightly the night before. Because the valet attendants are contractors rather than employees, there is little the hotel can do about them, but future guests should be forewarned. Otherwise, the hotel itself is great, and we will make this our go-to hotel for future trips to Greenville.

I was pleasantly surprised, especially after having read not so positive previous reviews. We had an end room-which was enormous and clean! Perfect space for two large dogs. We visited the dog run, small, but effective. The bar and common area were welcoming and fun! Unfortunately the lack of basic customer service was severely lacking, especially at check in. The young ladies seemed annoyed that we had dogs, despite this being a dog friendly hotel with rave reviews about all the things they provide for your pets. I asked for dogs beds, they never came. We asked for the doggy welcome bag-they acted like they didn’t know what I was talking about. I will say the bartender was attentive and as well as a gentlemen we encountered in the hall. It was a short stay, and we enjoyed it for the time we had. The location is great with restaurants very close by.

T.v. was a little hard to see from the bed in the king rooms

We have stayed at this hotel several times, the location, cleanliness, ease of walking to nearby restaurants and park. Rooms are large, have refrigerator, very clean, nice view. Walter at check in made us feel very welcome. Walter is professional, knowledgeable and efficient and friendly. He makes you feel very welcome. Breakfast is very good, best we have ever had at a Hyatt. Did not get the woman’s name that did breakfast bar on 2/4, 2/5…but she was friendly and kept area clean, everything was fresh and restocked…very attentive to guests. The only complaint we had…not a big deal but all the ladies at front desk on 2/3 and 2/4… might want to smile or acknowledge guests….maybe management could have Walter and dining area staff train them on customer care. Another great weekend at Hyatt Place…thank you!

Nice hotel and location is perfect to walk down Main St. Only a few feet away from 50 restaurants! Only complaint was the bathroom was not as clean as we would have liked. I expect empty frsh trash can liners, not half full trashcan in the bathroom with tissues and personal items.

We stayed here last weekend. I can't say enough about our experience. The hotel was extremely clean, as was our room. Every member of the staff was kind and attentive. I'd like to specifically mention how courteous, wonderful and accommodating Lanita was. She is a ray of sunshine and went above and beyond for us and every other person she encountered. It was great to walk everywhere and leave the car parked while we were there. The location is perfect and the hotel is a great value. We will be back!!