Top 10 Atelier Hotels

Beautiful hotel in good location for us. Had appetizers and wine in the bar area. Servers were wonderful, friendly and checked back often. Sara at the front desk conducted the nicest check-in experience we can recall. Our king room on the 12th floor was a bit small. Surprised that in California the in-room coffee involved so much wasted cardboard and paper just to get a bit of sugar. Small complaint, though.

Staying with children, the hotel is next to Moma, and it is also super close to Union Square, the commercial street. The breakfast in the hotel can only be eaten at the small restaurant on the first floor. The product is good, but the price is a bit outrageous, and a breakfast with a tip costs more than 100 knives Personally, I don't think it's worth it. It's better to go out of the hotel and eat on the street. The size of the room is small, suitable for two people, and it will be a little crowded if there is one more person.

My favorite hotel I’ve ever stayed at. Gorgeous, clean, and a wonderful location. The restaurant was wonderful, and so was our server (Kayla I think?). Just a beautiful, enjoyable stay. My only wish is that it was more natural light in the room, but it’s the name of the game in city hotels. I am now a forever 1 Hotel convert. Also immediately bought a 70oz Santal candle in an effort to recreate the scent of the lobby in my home! I felt like I was in a spa the entire length of my stay. Run, don’t walk, to this hotel!

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

I don’t know how, but people who work on the front desk either don’t communicate between each other or don’t speak good english. I accidentaly left a jacket in the hotel and noticed it the day after checking out. I immediately contacted the hotel and when they told me they found it, I arranged the postal service to pick it up and send it to me (even though I still don’t understand why I had to arrange everything instead of the hotel sending it to me). I had some trouble with the postal service so I figured out it would be easier if my friend that just arrived to SF picked it up for me. So they called the hotel, quite a few times. Every time the front desk would give a different response (first, that they have the jacket, then that they don’t, then that they DON’T KNOW if they have it….) and then the last: we have it, you can come pick it up. My friend came the next day and got yelled at, that they don’t have the jacket and how SHE DARES COMMING a month after I checked out. I have to mention that I tried e-mailing the hotel a few times, but it seems that they don’t check the only e-mail adress they have. Since it seems that I have to give up my brand new jacket (I live in Europe and I don’t know if I will ever be back there), this is the only thing I could’ve done. The hotel itself is okay, rooms and beds are just fine.

Four Seasons at Embarcadero was simply not worthy of a five-stars hotel. I’ve even completed a survey at the end of our stay which not the general manager reached out instead the administrative assistant. After my message revealing it was a generic response from her, she ghosted right after. Do you think that warranted five-stars for ghosting a guest that just stayed at your property? No. Obviously they simply do not care, which was an utter shame. In addition to that, the check-in process was a complete mess (checking in twice on the same day), room wasn’t ready close to 5pm (despite being asked by their team a couple of days when we will be arriving) and customer service simply was not that of five-stars. Sure, the suite was lovely and so were the corner views but despite how well done those points were - without customer service and being organized and on top of your game, it didn’t warrant five stars at all for a Four Seasons property. For such a pretty penny, this felt like highway robbery.

The location is perfect, easy to access all the famous spots in SF. Overall service was also nice. However, the facilities in the bathroom need to replace with new ones, or, at least, it needs to be fixed. 1. the drain in the sink was clogged, so water went down slowly. 2. I hoped to take a rest from the fatigue of my long journey with a lower-body bath, but it was almost impossible since the tub cap looks like broken, and the water in the tub kept leaking. It was a somewhat disappointing experience considering the hotel is regarded as the best one in SF.

the hotel is great, beautiful decoration, elegant, the hospitality wow!, people in front desk Erik and Jackson Lovely were so nice with us at the check in. Very warm. I love dogs!!! delicious cookies bad coffee

Had a fabulous stay - all the staff were so friendly.and attentive. A special shout out to Tuan the bellman who was delightful and really helpful. Hotel is in a great spot for exploring San Francisco and also has a really lovely rooftop bar. Again the staff there were great

The location is very convenient, very close to Fisherman's Wharf, two blocks from Trader joe. The staff are professional and friendly. Also very neat and quiet. Although there are not many types of breakfast, they are all quite delicious.