Top 10 Stepping Stones Hotels

We really enjoyed our visit today. We were only day pass guests tho ( because we are too cheap to get memberships) anyway, the staff on reception at the gym were so helpful and gave us a lock and a towel each, the price was £2 a towel ... 2 quid ! This country is in a crisis right now and like Adele says ' Go easy on me baby ' I handed over my card like Whoopi Goldberg handing the cheque to that nun in Ghost ...unfortunately the sauna was out of use which miffed us off abit but we didn't let that spoil things. The facilities were great .. steam room , swimming pool which was heated ! I had thoughts of a reenactment from the ending of Titanic but no ... oh and a jacuzzi ! After some time of day-dreaming and pretending that this place was my own, and it was part of my new house that I'd just purchased after winning big on the lotto, we got out and headed to the changies. Love that I could dry my hair and get my full geisha on instead of looking like a drowned rat that had been pulled from some kind of wreckage . After our time in the pool , we went for dinner ( we say dinner not lunch , we are Northern) ... we strutted into the bar and grill like we owned the gaff . We were greeted by the beautiful Wynne who was an absolute star. So happy, polite and adorable. It was at this point we needed to channel our inner Augustus Gloop and grip the menu. We got the Peri Peri burger stack each with fries and coleslaw and my guy in the kitchen did not disapoint . Wynne brought our food over and it was delicious,a tad overpriced I thought but it was lovely food. ( i just wont but my heating on for another week) I would've given a full 5 star rating but the sauna being out of order is the only reason why I'm not giving 5. Would come back again, course we would xxx

I loved this hotel, the location, the room, the food and all but one of the staff and this is why I rated it a 3. We arrived at the hotel early and knew we couldn’t take the room over until 3pm, so we were told we could use the bar, we sat with wine in the beautiful gardens and the exploring began, to our surprise we found a trim trail track had a go and realised how old we are, pretty quickly. How was an amazing member of staff very knowledgable and helpful, like I said the food was good. Now I hope the manager reads this and takes some action, at around 5pm my other half was chilling after a shower and I was stood making a drink, when we booked in at 3pm everything was done on line, if there was an issue, check the computer or ring the room, anyway at around 5pm I heard a bleep and an unknown male walked into my room, when I challenged him he said he was the late turn receptionist and he came to check if the room had been taken over. I was angry this should never happen what if my other half was alone in the shower or valuables were left out and we were not in the room, I was determined this wouldn’t spoil my break, I rang reception to check and complain, the same male answered the phone and confirmed it was him then hung up on me. Undeterred we did enjoy our evening and the next days breakfast but made a complaint with the female receptionist in the morning. If this incident hadn’t of happened which is a security issue I would have awarded 4.5 stars.

1st the rooms ate very clean, the hotel is spotless. Some issues. The hotel states its dog friendly, this is true, but it's not clear on their website that not all rooms are dog friendly, so the superior room we had booked was downgraded, and a £20 fee added as a charge for the dog. If you are dog friendly then make sure you fully reflect this in the website. Evening meal in the restaurant, the staff were very friendly and efficient. It would appear that the full online menu is not available in the restaurant , a cut down version. Ok. We were advised that the Thai Green Curry was not available. Ok. We ordered, soon afterwards, we were advised that the beer battered onion rings was also off the menu. Hmm, so every is not freshly cooked, but pulled out of the freezer. Even an average chef could manage to produce a batter and cook onion rings, not difficult . Right, the room, is fine, but no ability to regulate the heat, reduced opening on the windows, didn't help. Right, breakfast. We arrived at 8:40, the restaurant was fairly empty. We were taken to a table. The staff appeared to be totality uninterested. We went to the buffet bar, no eggs, asked and were advised they were cooked to order. So we ordered two poached eggs and two fried eggs. No. They can't do fried eggs, only poached or scrambled. That confirms that nothing is actually cooked. No eggs, are they being serious? The scrambled arrived it appear to be swimming in some liquid, not pleasant. Right the cold buffet bar looked poor, the yoghurt was empty. No white bread to toast. The staff were not bothered to ask if we wanted our coffee topping up. At precisely 9:00 AM the staff kicked into action and cleared the hot food. I asked when did they stop serving, they answered 9:30, but they cleared everything away at 9:00. Paying customers who turned up after 9 looked dismayed at the empty hot buffet. The uninterested stsff had to go and get the food from the kitchen .I've stayed in a large number of hotels ranging from guest houses to 5 star, but have never seen such poor attitude at breakfast, a failure to fry an egg. Needs looking at..

What time is good: the room is clean, the bed is very comfortable, the breakfast is very good at your own expense, and the location is convenient near the train station. A lot of bad things: 1. Very noisy! Every night, I can immerse myself in hearing the people downstairs drinking and chatting and shooting the table until 12 o'clock in the evening! ! Close to the street, the car is also very noisy. Why can't the hotel give us a higher and quiet room without guests? I still wake up with earplugs at night. 2. The staff basically did not see it, and the staff was not there every time they passed the front desk. When I checked in, I didn't tell us where the breakfast was. 3. The first night was booked directly with the hotel, and the second night was Trip.com. When I checked in, my brother said that the room type for two nights was different, but they had no other guests staying the next day and should be able to leave us in the room for the first night. The next day when we went to confirm, they also said at first that we should be able to continue to live in today's room. The result made us wait for ten minutes and then said that we had to pay 20 pounds to continue to live in the previous room. 4. The hotel does not have a bathtub, the price is a four- or five-star hotel, the price is relatively low In short, I feel that the hotel cares more about running their restaurant and bar and adopts a waiver policy for the guest rooms.

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

I stayed here last year and gave it 5 stars We have dropped a star for two reasons If you want a hot drink from the bar you cannot put the charge on the room and have to pay separately at the machine this is very complicated and slow if you are tired and I required help from two helpful members of staff Also our room on the first floor was very noisy we could hear everything next door constantly However this is still an excellent example of the brand and all the staff are brilliant

In center of town, with paid parking nearby. Sort of convenient but expensive