House of Amstel

The owners pictures were likely taken years ago, on the day they finished the suites. Other than the bathroom, the overall feel of) this place is shabby from the moment you approach the front door. We stayed for 3 nights. For two of those we had to climb over full laundry bags at the bottom of the very tight, very steep stairs. Then reaching the top, which has a landing of about 2 square feet, there was a vacumm cleaner stored there every day. The condition of the place is run down and in need of maintenance. The coffee machine worked sometimes and the AC stopped working on our last day. But by far the worst part of this place is the noise from the bar below and the busy street below. There are people yelling, screaming, singing, talking loudly ALL HOURS of the night. The windows don't seal properly so it sounds like the windows are open (lack of maintenance). There were 2 safes in the room. The one bolted down didn't work. On top of it was another one, but it too didn't work. When we texted about this we were told that only the unbolted one should be used and then only with a key. This demonstrates that while they know about problems they don't fix them. When the coffee machine didn't work, rather than address the problem, they suggested we weren't using it properly (we have 2 of them!). The stairs will be a challenge for the elderly and unfit. Overall, avoid this place.

We had the room with a sauna and a private roof terrace. The location was perfect and the views were superb. I recommend this place for any couples that are looking for a weekend break. The bathroom looks new and is very elegant and the open feel to the apar**ent is perfect.

1st floor unit was very smoky smelling when we arrived. Dark inside. Loud from street noise. Fun view of canal from living area.

Centrally-located for easy strolling to all the major attractions, Amstel House promised much. However, in a few small ways it failed to deliver. Check-in was tricky, there was a phone number on the door to call upon arrival - but that didnt work. Perplexed we waited and tried again and then called a different number from our booking details. That worked. We were asked to call the number on the door... After a while a cleaner was heard behind the door so we tapped and he kindly let us in after first calling a number for approval. The room was large and airy and at first glance quite stylish. But the smell of the bathroom drains was grim - like the water in the traps was missing so the smells from the sewers came back up. We fixed this by running all taps and shower for 5-10 minutes. A fix that had to be repeated every time we returned to our room. Bits of trim were falling off in the kitchenette, i cut my finger on one bit of sharp metal, and one of the windows was broken with an old sign telling us not to touch it. It must have been broken for some considerable time. The smoke alarm was missing and the fixing plate very discoloured. We mentioned all of this when the lady arrived the next day to formally check us in. She apologised and said a new smoke alarm was on order... We doubted her as ther are available from any hardware store or online retailer. The overall feel was one of neglect. Not good. The positives were also a mixed bag. The view from our first floor winodws was superb. We could lie on the bed and look out across the canals and enjoy some passing life. At night however it all got a bit noisy and stayed so until 3-4am. My wife emailed the person who she had dealt with for the booking to share our feedback and she received no response. I always think the li**us test for any review is "Would we return?" -- sadly the answer is 'No'. We did however LOVE Amsterdam. Such a pretty and walkable city.

The location was amazing, we were within walking distance to everything. Unfortunately we had the ground floor apar**ent, and it seem to have a spider problem. Me and my children left with huge spider bites.

We loved the view from the room - the highlight of this property. It was also clean and spacious for us as a family of 3. The beds were comfortable and the addition of a kettle, coffee maker and good-sized fridge was really helpful. It is let down by the condition in some areas - the main negative being the bad drain smell from the bathroom most of our stay. The smoke alarm in the room was also missing and there were areas that needed repair (panel in the kitchen comes off when you open the fridge door, and has a sharp edge so it slightly cut my husband's finger). We told the lady who came to meet us on our second day, and she apologised and said she was waiting for a new alarm, the panel would be seen to and the drains cleaned. By the end of the stay the drain smell was no better and the panel fixed back on with the same issues continuing. No smoke alarm. We had a great time in the city, we really enjoyed the view from the room and felt safe and mostly comfortable here. We wouldn't recommend it to friends and family because of the negative aspects which need to be addressed.

Door was closed at all times, no staff or lobby, no cuatomer service number. ******* representative called them as well and they do not answer. Terrible experience