The Traxx Hotel

We had just come back from a treacherous day hiking, looking forward to getting back to the hotel to rest & have a bath, to find the room my partner had booked had no toilet or shower/bath, we had to go across the hall. I know it's not far, but it states on *********** that all the rooms come with a private fitted bathroom. I then notice our room has stains on the curtains, paper coming off the walls, stains on the bed sheets, and litter from previous guests on the floor. To top it off, our room was lit up during the night by I assume the sign outside so I couldn't sleep. Plus, there was a mattress spring digging into my back all night, which was uncomfortable! 3 stars, apparently, there's no way. Our friends' rooms looked adamantly a bit better, but 1 didn't have a toilet door, they also had stains on the side of bed and on walls, etc. I didn't complain at the time because we didn't have the energy to be honest. The lady on reception was welcoming on arrival though. It's a shame as it was in a great location. Would definitely not recommend it.

Was disapointed in our stay after reading reviews on ***********. For £90 a night the top draw wad broken, lock was on the outside of the bathroom door and wallpaper come away from the wall. Would of expected better quality for the price we paid.

I stayed at the Traxx “Hotel” for 2 nights and I would honestly recommend that you find another place to stay. Although the staff is friendly and helpful and it is in a good location, the rooms are extremely uncomfortable. 1. Walking into the hotel you are welcomed by a dirty carpet up the stairs, filled with stains. 2. Then you get to the room, the mattresses in room 1 and room 8 are literally sinking. The bedding smelled horrible in room 1, smelt like it hadn’t been washed in months. Smelt like sweat and drool. The mattresses are so old I woke up with a sore back and I’m relatively young and I was extremely disappointed. 3. The bathrooms need a renovation, they are old. 4. The towels were old and hard. They need to buy new towels or invest in a better laundromat 5. There was only a little bar of soap in the bathroom. 6. For the price it’s a Hard No! This is not a hotel but a hostel. I would not waste your money staying here honestly, especially if you are like me and travelling from another continent and need a good nights sleep after travelling for over 20 hours. A lot of improvement is needed to elevate the guest experience.

GROTTY next to bust road couldnt have the window open and it was warm ...ripped up chair darent sit on it ...not enough plugs even using poor extension...no bedside table ...needs refurbishing decor yuk give me travelodge anyway and that's saying something

The rooms where nice and clean the location next to the town centre and many shops.the staff is great the is very nice shout out to Wendy for looking after us and for the and for making the very nice food would 100% go back

The first day I arrived I had some trouble with the technology, the Wi-Fi connection wasn’t strong enough upstairs of the hotel and I needed help to connect. The television only had one channel, and the volume was really high- the remotes didn’t match the tv so went down to ask for help and the staff available didn’t know what to do as she worked on the bar. The following morning I went down again and the lady sorted out the WI-FI and someone came to fix the tv, however that night the volume was too loud and there was no way for me to lower it, eventually my tv was swapped for a smaller version with no remote so I used the buttons on the actual television. The staff were really helpful overall. The room could do with a deep clean but was generally fine Could also do with bedside lamp, and better room configuration as the kettle wasn’t near a plug socket. Comfortable bed and bedding and large room size Good location right on the train and bus routes

Stayed here with my partner Sat till Sun . Location was excellent- just across the road from The Train Station ! Wendy the Manager was welcoming , warm and provided all information required upon arrival. Room was clean and the king size bed( Room No 7 ) was extremely comfortable.. Heating was warm and cosy , tea and coffee provided in the room also. Wardrobe a little small, but it wasn’t really an issue as we only stayed one night ! As we were at the front of the Hotel .. was a little apprehensive of outside noise ! However this was surprisingly not an issue at all! A great nights sleep with no outside noise or ‘ inside noise ‘ from other Residents .. ( no door banging etc..) Breakfast wasn’t taken , however menu was extensive and pancakes were on this too! Would recommend and stay here again. Thank you to Wendy and the Team for a comfortable stay .. we hope to return soon ! X

I stayed in the Traxx Hotel as a guest for more than three months in a row. And I absolutely loved it! All the members of staff were very respectful of me and of my privacy. Wendy (the manager of the hotel) is a very honest, kind and compassionate person. Very rarely in this life we meet someone like Wendy: I found Wendy to be one of the most amazing and caring human beings I ever met. She is a very special person. During my stay in the hotel, Wendy helped me a lot. And I will be eternally grateful for all that she has done for me. I loved the floor of the hotel: very easy to clean. The beds were very comfortable and I was surprised to see that the drainage of the hotel was amazing! I loved the beautiful chandelier in the hallway. The hotel has a great relaxing and friendly a**osphere. I love you Traxx!