Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Dec 28, 2024
Stellakwansy
Staying at this hotel in Zermatt was an unforgettable experience! The location is perfect—just 500 meters from the train station, making it incredibly convenient. The highlight of my stay was the warm hospitality from the owners, Thor and Michele. They personally served the buffet breakfast every morning, which was both delicious and thoughtfully prepared. On my first day, I unfortunately missed breakfast, but as I was heading out around 10:45 am, they surprised me by reserving some food for me to enjoy before leaving. It was such a thoughtful and touching gesture that truly made me feel cared for.
The room itself was immaculate and had everything I needed. The balcony offered a stunning mountain view, which was a perfect way to start and end each day. Thor and Michele went above and beyond to make me feel like a VIP throughout my stay. They remembered my name, attended to every need, and even took the time to explain the local attractions and recommend food options based on my preferences.
I feel incredibly lucky to have secured two nights at this gem of a hotel, especially since it’s almost always fully booked. This was one of the most personal and heartwarming stays I’ve ever had. If you’re visiting Zermatt, staying here is an absolute must. Thank you, Thor and Michele, for making my trip so memorable!
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Price per night from:€268
Posted on Oct 11, 2023|Junior Double Room, Balcony, Mountain View
Anonymous UserLovely stay! Got the matterhorn view suite and it was so beautiful! The receptionist was also very helpful with guiding us with what we can do at Zermatt!
However, need to take note that their reception will only be there till 10pm. It’s actually stated but I didn’t read it so when I arrived Zermatt train station at 11pm, I panicked a little. We flag down the taxi at my own cost, 18chf for 3 people and luggages, they dont provide free taxi after 10pm. Also, the entrance door will be closed/locked after 10pm, we rang the bell and the door opened and they left the key with a letter on the counter for the check in.
The breakfast place is also overlooking the Matterhorn and it’s so pretty. Stayed for only 1 night but really enjoyed my stay there!
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Price per night from:€196
Posted on Sep 10, 2024
IzzaPizza
Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
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Price per night from:€409
Posted on May 10, 2025
Sunyiqing
This hotel is our lucky hotel! We ended the bitter wind and rain in Switzerland here and finally saw the Matterhorn! This hotel itself is also great. The interior layout and design are very cleverly using the elements of the Matterhorn. Moreover, we only made a temporary reservation at 6 or 7 last night. The lady at the front desk upgraded our room type. The room is so big and has a large balcony. There are free coffee and tea in the room. Their breakfast is also great. Because I was in a hurry to go up the mountain in the morning, I didn’t take any photos, but the breakfast is very rich, with various fresh fruits such as strawberries and kiwis, freshly fried meats such as bacon and grilled sausages, as well as vegetables such as broccoli and mushrooms, as well as various breads, juices and milk, and even freshly squeezed orange juice. You can also go to the bar and order a cappuccino. In short, you can eat very satisfying! The best thing is that this hotel also has a pick-up service. We originally had to drag the big box to the train station for more than ten minutes, and the small car took us directly there. It took a few minutes and arrived super fast! I promise that I will definitely stay at this hotel next time I come to Zermatt!
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Price per night from:€177
Posted on Nov 27, 2025
LJ56
The location is super convenient, 10 minutes walk to the downtown business district, it is also very convenient to go to the train station, too friendly to passengers traveling across countries ~ The room is clean and tidy, the bedding is soft and comfortable, the sound insulation effect is excellent, and it is too important to sleep well after a long flight. The staff is warm and professional, the English communication is smooth, and the local travel tips are also intimate. The breakfast is rich in variety, taking into account Chinese and Western tastes, and even the light meals that the baby can eat. The price is super high, I will choose next time, recommend it to friends who have travel or bring baby needs!
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Price per night from:€236
Posted on Apr 23, 2025
Aomduan
I had a wonderful stay at this charming small hotel, beautifully decorated and conveniently located near Zermatt train station.
During my stay, a snowstorm caused a power outage and all train services were suspended, making it impossible to leave the town. Despite these unexpected circumstances, the hotel took excellent care of us. They provided helpful information, allowed us to extend our stay without any additional charges, and showed incredible kindness throughout.
The hotel owner was especially warm and accommodating, making a difficult situation much easier for us. I truly appreciated their hospitality and would highly recommend this hotel to anyone visiting Zermatt.
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Price per night from:€187
Posted on Apr 28, 2026
Guest User
The hotel is literally a stone’s throw away from the train station. Super convenient! The breakfast buffet was absolutely delicious and worth it!
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Price per night from:€267
Posted on May 10, 2026
Guest UserThe resort has a brand new feel overall. It's super close to the train station, just a 5-minute walk, which makes getting to the Matterhorn really convenient. Plus, it's closer to the viewpoint than other hotels. The room had a very cozy vibe. However, I wouldn't stay here again, and here's why: 1) There's no hot water during peak shower times in the evening, so I had to wait until morning to shower, and I felt sticky and uncomfortable all night. 2) The Matterhorn view was obstructed by two trees, and I don't think rooms with obstructed views should be sold at the same price as those with an unobstructed view.
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Price per night from:€240
Posted on Jun 21, 2025
Guest User
Hands down, this was one of my absolute favorite places during my trip to Switzerland. Highly recommend if you're visiting Zermatt! Definitely make sure to book a room with a Matterhorn view. The breakfast was generally good, though it could have used a bit more fresh fruit. Plus, having a microwave and water dispenser in the basement was a great perk that helped us save money on bottled water.
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Price per night from:€155
Posted on Aug 25, 2024|Superior Double Room
NYTravelsWe love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre .
We loved the room allocated and found it extremely comfortable. We also enjoyed the sumptuous breakfast buffet which was pretty extensive.
Staff was really pleasant and helpful at all time. Our receptionist even escorted us to the room by stairs because their lift was not functional when we checked in.
The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints.
Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt.
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Price per night from:€200