Hotel Sa Punta - Adults Only

We have stayed at Hotel Sa Punta on several occasions and really enjoy the sea views that capture the Ilses Medes. The rooms are well appointed and comfortable, although the decor may be regarded as a little old fashioned. Dinner in the restaurant is very good and the continental breakfast is pleasant. The hotel is located about 10 minutes walk away from Platja del Raco and a few local restaurants - although we bring our car so that we also have the option to explore further afield. This year there had been a change of ownership and the establishment was in a state of transition - we still enjoyed our stay and the staff remain friendly and helpful.

We were very satisfied with the hotel. Everything was what we wished fo…except the breakfast. It was very very basic with empty plates, old bread and making a cup of coffee was difficult most of the time. We were welcomed by a friendly staff. The superior room was spacious with a balcony.

We had a Superior room which was spacious and lovely and clean with a balcony. The staff at reception were friendly and helpful with taxi bookings and suggestions. Pool is nice and big so you can have a decent swim with plenty of sun loungers around.

This is a hotel I had to leave. I don't normally leave bad reviews, but this had to be said. I arrived, put down a credit card to check-in. I asked the receptionist for recommendations of what to do in the area, and she looked at me blankly. I asked for a map, and she handed me one of Spain, with the area of Pals barely denoted by a dot. I then headed to my room. The room smelled AWFUL. I walked in and was hit with a wave of chemicals. I couldn't breathe, felt my throat constricting, my eyes watering, and had a headache. I went back down to tell them I couldn't stay. I brought the receptionist upstairs with me. Her response, "I don't smell anything." The cleaning carts smelled of the same chemicals. She told me to open the balcony door - the weather was about 100 degrees, and the air conditioning wouldn't turn on with the door open (plus, there was no air movement). I did not touch the room - didn't even wash my hands. I just told them I could not stay. The manager/owner? bragged that the hotel was well reviewed, he would not give me my money back, even though the room could be re-rented, and forced me to find another place that night where I had to pay a premium because it was last minute. After pretending not to understand English (I speak Spanish and English), his exact words in ENGLISH were, "lady, I am 1000% sure I am never going to give you your money back." Though he could rent the room that night for full price. And stated he didn't care if the room was causing my throat to constrict. A completely disgusting experience, awful management, unfriendly staff. This owner bragged that my review would mean nothing, and that he would keep my money. Please don't go. Don't support an establishment that uses chemicals like this to clean (toxic for you, toxic for their staff), and that refuses to return money for an unused room that a guest cannot stay in because they cannot breathe. For the price, you can get much better accommodations anyway (they were the price of 4-star hotels if you made the booking in time).