Beijing Xinyuan Hotel

Staff were friendly and helpful! Room has a beautiful view.

If I did not know better, I would suggest there is a scam going on at this hotel . . . . I booked a room with Lake View, High Floor (11 - 26), 32m² size - Upon checking in to the hotel, I was told that my requested room type was not available but as compensation, they had upgraded me - Good news 👍 I go to the upgraded room - Low floor, city view, small room - Certainly not an upgrade! I immediately went to reception and expressed my concerns about this room upgrade and was advised that all of sudden, without expectation, my requested room type was now available - Amazing! The hotel is very ostentatious, but it is really just for show and has little substance behind it, as it is a shambles - The room quality is poor for a hotel with such grand ideals - Poorly maintained, worn and regarding some of the technology, outdated, The worst was breakfast - Absolute carnage as there was no organisation or control of breakfast diners by the staff - They allowed customers into the dining room even when there was no space for them, and this results in people wandering around with food looking for somewhere to sit. Tables were not cleared promptly, food serving areas were not tidied or cleared promptly either - To make it worse, parents allowed there children to 'play' with the coffee machines, which meant that customers had to wait - Again, staff did nothing to prevent the children playing. If you intend to stay at this hotel my recommendations are - 1. Make sure you get the room you have booked and pay for 2. Inspect the room before accepting 3. Go to breakfast either early or late to avoid the carnage Location is just OK - Nothing within walking distance, but a short taxi ride away There are many, many better quality and better value places to stay in Beijing than this hotel . . . . .

very nice hotel good breakfast room are big enough, very clean, staff very kind , all went well

Clean, organized, close to subway. Staff was friendly and helpful. Good international breakfasts.

Excellent, clean and beautiful

Staffs are very friendly, especially the waitperson in at the breakfast section. She was very warm and welcoming. She noticed my kids were coughing and she made warm honey drink for them. Room was big and comfortable. Towels were individually wrapped for use. Very clean. It was a wonderful and pleasant stay.

I was already at the hotel. I usually stay quiet long. This time I'm very disappointed. First there are constructions works and i was not informed and second they are smoking in the rooms and toilets. This should be avoided. Third and the most worse. There was a family dispute 2 doors from my room. I woke up first of construction works and then because of the dispute. I told the manager to compensate the next day, but he didn't. Very disappointed and I'm not going to book this hotel again!

Room was beautiful. This is an older 5 star hotel and very nicely appointed. Front desk could use stronger English skills and the pool was open but not the sauna or tennis courts!

Friendly front desk staff