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Explore Guest Reviews of Hotels in Berlin

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Sana Berlin Hotel
4.4/5113 Reviews
Wilmersdorf
TLDR; the hotel is hotter than hell. You booked air conditioning, right? Well, actually … wrong. They turned it to hot air mode, won’t tell you that, and you’ll be unable to sleep as temperatures resemble the Sahara. There is also the fire station next door which they won’t advise you on either. Sirens ALL night long. Don’t think you can open the window to cool down - you can’t. The noise will give you tinnitus! The management or lack thereof are a disgrace. Stay here at your peril. Fuller review: I booked two rooms for six nights at almost 2000 euros. Our party were unable to sleep due to the extreme heat and had to leave early on day two, but not before giving the hotel four opportunities to put things right. We are reasonable people. The hotel, not so much. We booked Sana Berlin as the hotel is advertised as having air conditioning. This was false advertising as management had decided a few days earlier to switch off the a/c with no notice to guests, and were unwilling to switch it on, despite me asking on three occasions to reverse or rectify the issue. Not having this facility made the room incredibly warm, and sleeping at night impossible. Did I mention you can’t open the windows? The hotel refuses to concede this as an issue, despite their own member of staff visiting our room, agreeing it to not be acceptable and visibly sweating and uncomfortable due to the heat. This was the same member of staff who advised he lives in the hotel and can’t open windows either owing to the fire station next door and extreme noise of the sirens… so, not just us then. Notwithstanding this, the hotel still doesn’t take responsibility or rectify this, and has charged me handsomely for two nights accommodation (663 euros). Disgusted yet? You should be. However as with any horror story, it gets worse… I may have mentioned that we did not sleep for two nights, how could we? The extreme heat combined with the loud emergency vehicles… it felt we were in a warzone, not on a holiday. Ah, the windows. Firstly, you can’t open them to cool unable the room down due to the noise. Even if you did, you’ll get no privacy as you can’t shut the badly positioned electric blinds and have the window open at the same time… so yes, if you do you’ll be in full view of the street. Nice if you’re an exhibitionist. I’m sure you’re beginning to get the idea now. So, what did we as guests do about it? Well reader, we tried! Lord knows we tried; Both my husband and I tried to address matters with the hotel to provide fair opportunity to resolve the matter. After the first night I emailed at 8am the following day, to outline the issues. The hotel did reply at 10am advising this (the a/c) would get looked at by the ‘technical team’ however after this did not provide any further updates and proceeded to ignore us. Cool… or not as it happens! I sent a further email at 15:20 the same day seeking an update before we returned to the room. This was of course ignored, sigh. On
Two Hotel Berlin by Axel - Adults Only
3.8/560 Reviews
Wilmersdorf
The service was good. The room was small, but the transportation was good near two stations. There was also a gym and sauna in the basement, and I didn't use it, but I want to use it next time.
Axel Hotel Berlin-Adults Only
3.6/5122 Reviews
Schoeneberg
Gay billed hotels should try more not to make guests feel that they accept second best! Rooms billed as something different were in fact impractical and dark. The only clothes rail was too high for me at 5’7” to comfortably reach, and positioned over one of the useable surfaces meant clothes were pulled down in an awkward way. This resulted in a wine glass being broken. I reported immediately. It seems I was charged €5! No notification just taken from my account. How churlish! Open bathroom lacking privacy, with the only hooks in the toilet! No rails for wet towels!? NO tea or coffee facilities whatsoever except for breakfast. Never experienced that before anywhere in the world in all styles of hotel!! I reported what appeared a security breach with a person appearing under the influence of substances knocking on random doors one evening, ours twice in succession. Not only no report back despite asking, not even passed on to successive shift reception staff, who knew nothing about my earlier report! Overall staff were pleasant but reserved and not exceptionally friendly. Often either away from the desk, sometimes waiting 5-10 minutes after ringing bell, or eating at the desk, very unprofessional. Breakfast staff no smiles or friendliness, no welcome. Overall a disappointing stay, which I would not repeat or recommend unfortunately.
Anna 1908
4.3/524 Reviews
Absolutely loved this place! We were given a warm welcome when we arrived which is always a good start! The hotel is super clean and amazing value! The location is perfect, quiet but so close to public transport you can easily get to any where in Berlin that you want to get to. Breakfast was a fabulous start to the day. And all the staff were friendly, warm and so helpful. Special thanks to the ladies who ran the breakfast, they were so quick to replenish the buffet and make sure we all had enough coffee and especially to Hans on the front desk, who helped us with our questions and even booked a table for us at a restaurant. Really hope to come back to Berlin in the future and stay here, we loved it and highly recommend!
The Niu Dwarf
4.2/566 Reviews
Schoeneberg
Use as a starting point for city trips Berlin, cheap for arrival by car, but only a few parking spaces available. A popular hotel especially with younger clients and cheap from our point of view. The decor is something unusual but originally designed, although the rooms are not very large, but are fully enough for some nights. Breakfast is fully in order and offers something for everyone, the bar is also OK. The staff was always friendly and competent, the rooms were clean. Small unusual features such as a Bluetooth with the mobile mirror including sound system, lighting and heating against seat in the bathroom make the time in the clean modern bathroom more pleasant.
Hotel Carolinenhof
4.1/537 Reviews
Wilmersdorf
Breakfast was super every morning, the service in the area of breakfast was always very friendly. The journey was 5.9.22, my name was allegedly not found on the list, very patch I was asked for the confirmation, then I was also told very patch, you needed the name. I travel very often, I always pay a lot of money but never have I been treated like that. Sometimes the brown hair lady then found my name. Very funny this action. The room, well. 4 nights for 500 euros, beds bone hard, bed linen like in a day clinic. I had to put the water cooker on the floor as there was the stick. No waste shop, the waste was never evacuated and the waste shop in the bathroom, very small, enough for bags. The room was opened with a glass and a bottle opener, for the price is expected that one bottle of water is there on the arrival day. The bathroom has a disgusting urinestone. Screw on the toilet you had to sit because the heat body is right next to it. The toilet flush runs forever, then you had to press back. And that in a hotel!!!! The TV was the last scream that the internet, without words. And that at the moment. Absolutes no go!!! On the day of departure I was not even asked how satisfied I was, this hotel I will not book again. In December then again a hotel in Berlin that I already know.

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