603benk
August 14, 2022
We arrived after a long day of travelling from the Eurotunnel in the late evening. Lisa was happy to see us, and we were upgraded to a room with a private terrace. We dropped off our bags in the James Bond-themed room (loved it) and went straight down to the restaurant for food. The food was absolutely excellent and, during our 2-week stay, we dined there several times to try as much as we could from the menu including bringing our family up for a meal one evening. They have recently opened their Rooftop bar which was a really nice place to relax in the afternoon/evening and soak up the sun. The lake is about a 60-second walk with a small beach you can enjoy and a couple of other bars available for drinks & food. The room was immaculate, you can tell Lisa & Frederic take great pride in ensuring high standards are maintained throughout the hotel & restaurant! The room had air-conditioning which was amazing during the 35-degree temperature throughout our stay. Lisa even surprised us with English teabags and her daughter very kindly made us a 'proper cuppa' after our meal one evening. Some of the staff spoke perfect English with others more than patient with us whilst we muddled our way through in French- teaching each other as we went. The hotel is abit of walk into Parentis-en-born but that meant it was lovely and quiet, we stayed during the 'El Torros' bull run festival weekend and were kindly invited to join the staff one evening and headed into the town where everyone partied the night away. Having read some of the previous reviews on this hotel (namely around the service & food) I can honestly say we didn't experience any issues. The service isn't slow, they want you to enjoy your meal and not feel rushed, if you need something you just wave down one of the team and they will happily assist. The food (we had 6 meals there) was excellent each time, I truly cannot find fault. Lisa, her family and the entire team were amazing throughout our entire staff and really made the 2-week break and relaxing & enjoyable holiday. We're already looking at when we can book for next year! (we're told they are aiming for a swimming pool soon as well!)