Name: ARTOTEL Haniman Ubud
Address: Bali, Indonesia
Rating: 9.2

Indonesia

South Jakarta

Central Jakarta

Bali

Sumur Bandung

Palembang

Central Semarang

The hotel is a little run down and could definitely benefit from some renovation and better maintenance, as some areas look quite old and worn. However, the overall stay was still comfortable and manageable. One of the highlights was the breakfast, which was fresh, tasty, and had a good variety of options to start the day well. The staff were also very friendly, polite, and helpful throughout the stay, always willing to assist with any requests and making the experience much more pleasant. While the property itself may need some updating, the good service and decent breakfast helped make up for it.

Super little hotel,  tucked away down a quiet alley. Large, clean room,  beautiful design of the hotel lobby and building.  Walking distance to Lotte Mall. 
Breakfast was a simple buffet, with main dish ordered. Sometimes that was slow to arrive. The coffee at breakfast wasn't the best. 
Only real negative is evening noise from the adjacent badminton (?) court. 
Would stay again.

As a frequent traveler and stayed in many 3-5 stars hotels, this was a very good place to stay! The room was very spacious with good hygiene. The staffs were all very friendly and helpful. The breakfast was also awesome with a lot of food choices!

Maybe just one thing to pay attention to. During peak periods where there are many guests checking in and queueing in the reception area, ways should be thought to improve efficiency and productivity. Maybe you may also improve how the staffs coordinate with one another in terms of room availability. We booked a twin bed room and for non-smoking, when it was our turn after a long queue somehow the room was not available and the staff needed to go to the back office to confirm it with the supervisor. We waited there for more than 10 minutes with no feedback. Eventually one of the more senior staffs coordinated with the team and managed to assign us a room that we booked. 

Overall, it is still a very recommended place to stay as location wise is also next to a mall where food and other activites are easily accessible. I hope we may have the opportunity to stay here again in the future. Keep up the good work!

Definitely avoid the hotel's spa service, but otherwise, the reception staff were quite friendly. The room wasn't particularly large but was generally clean.

The masseuse simply couldn't massage. She even carelessly threw my duvet onto the window seat, and it ended up trailing on the floor. All she did was randomly push and pinch, with no real pressure. She massaged both the left and right sides of my body while standing on the same side, resulting in extremely uneven pressure. When she massaged my head, she sat where I was lying, leaning against my pillow. Her left hand was scratching my head, doing god knows what, while her right hand was on her phone??? When she massaged my face, she didn't hit any acupoints; she just rubbed it all over. Before we started, I asked if I needed to remove my makeup, and she said no. As a result, she didn't help remove my makeup or wash my face, and by the end, my makeup was completely smudged, leaving my face feeling dirty and uncomfortable.

Midway through, she used my room's toilet for a bowel movement. I understand that people can feel unwell sometimes, so I didn't mind. However, after washing her hands, she left my bathroom floor completely wet, and after she left, I discovered she hadn't flushed properly.... I had originally booked a 120-minute massage, but when it ended, I saw that only 90 minutes had passed, and that even included the time she spent in the toilet. This 'beyond expectation' service made me truly unwilling to pay. In the end, the front desk only charged me for 90 minutes. Honestly, I didn't even want to pay a single cent, but I figured I had already taken up her time, so I paid. There won't be a second time.

The pictures show the floor the masseuse wet and my duvet, which I needed for the night, thrown onto the floor. I'm truly sorry I had to ask hotel staff to come at 10 PM to change the sheets and mop the floor again. After everything was tidied up, I gave the housekeeping staff an additional tip.

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel.

However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process.

To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly.

Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here.

In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

Favorite boutique hotel. 
Near my office. 
Near to nice restos. 
Only bad thing is that Google has misappropriated the location so when ordering online transportation, be aware of where the location is dotted on the app.

The hotel's environment is quite good, and the facilities are excellent. My second day stay was very pleasant, I'd definitely recommend it. It's worth checking out, and it feels pretty safe to just stroll around in the mornings.

Highly recommend this place for couples seeking comfort. From check-in to check-out, the service was outstanding (5/5). The room and common facilities were exceptionally clean and aesthetically pleasing, perfect for photos. One of the best spots for a quick healing getaway from your routine.

Perfect stay!! Booked 24hours stay, very worth it since i arrived at the hotel around 5AM. Mas anum very polite, & helpful. 
Stay for 2 nights here, everything was clean and tidy. Hotel in prime location, near from public transportation. 
Will back definitely!! Thanks artotel hub simpang temu

Facilities: Parking and taxi service are convenient. It's an independent building.

Environment: Very cozy and clean. It's in the city center, so shopping and dining are very convenient.

Service: Consistently warm and proactive.

Cleanliness: Very good. The drinks at the front desk are great.

The location is at TIM, so if you're bringing kids, it's perfect for a trip to the planetarium and library. The room was clean, the view was great, and it had an artistic touch. The only thing is that if you take the elevator from the car park, you have to walk to another elevator because they're not connected yet.

On the positive side, the location is great—very close to the beach (although the beach itself isn’t the cleanest). The room was spacious—we booked the Studio 40—and it felt comfortable for our stay.

The staff were exceptionally friendly and welcoming, especially the team at the restaurant. Service here really stood out. The coffee was also excellent, as they use Expat beans.

There are a couple of things that could be improved.
The foyer floor in the room was quite slippery. 
We asked for it to be cleaned, but it remained slippery afterward.
Also, the room table had sharp edges, which was a concern for us as our child bumped into it twice—something to be mindful of if you’re traveling with kids.

Overall, we were happy with our stay, especially compared to another hotelS we stayed at afterward in Canggu. The service here made a big difference.

We just had a lovely 4 night stay at Artotel. The staff were beyond amazing! From the beginning they were amazing with their communication on WhatsApp and they went above and beyond with all our requests. The hotel itself is super clean and very well maintained. The location is alittle further out - only around 15min walk if you don’t mind but still quiet. 
The welcome packed was generously and thoughtfully put together. 
Only thing that I would mention is the linen and towels are alittle old, other than that it’s an amazing place, super clean and very welcoming.

ARTOTEL

Columbus

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