When I first checked in, the front desk lady was extremely pleasant and all was good. However, the TV was not working properly and she basically told me sorry. She did not know how to fix it, wanted to change the batteries when I knew it wasn't the batteries as the TV turned on and off, told me there were no more rooms and no one was available to help me. I ended up calling my husband who helped me fix the issue over the phone. She was very rude and unpleasant when there was an issue.